Thanks for sharing the exact error and performing some troubleshooting steps to help address the issue, @Operations22.
There are reasons why you're getting this error message when initiating a deposit while the Payroll Cloud is activated. This can be caused by one of the following:
- Invalid security certificate.
- Sending payroll data in multi-user mode.
- A network time-out prevents QuickBooks Desktop from accessing the server.
- General internet connection issues.
- Internet security and personal firewall software settings.
- Incorrect system date and time properties.
To fix the error, try these solutions. Send a zero payroll after each solution and see if it works. Make sure you are in single-user mode when sending payroll data.
First, download and install the latest tax table. Simply go to the Employees menu and select Get Payroll Updates. Then, click Download Entire Update and select Update.
Let's also make sure your QuickBooks Desktop is updated to the latest release and your system time and date settings are correct. Once done, send a zero payroll to check the payroll connection.
If you're still getting the same results, try to reboot your computer. For additional reference, please see this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
If the issue persists, I suggest getting in touch with our QuickBooks Payroll Team again. This way, they can review your account and provide you with a further solution to get rid of the error.
For more troubleshooting steps, you can check these resources:
That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a good one.
