cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
Operations22
Level 3

Workforce pay stubs issue

Every time I attempt to initiate a direct deposit while the Payroll Cloud is activated, the process fails, accompanied by an error message stating, "Problem creating request file. We tried to send your payroll information, but the transmission failed." Consequently, I find it necessary to disable Payroll Cloud Services each time I send a direct deposit. However, this workaround has led to the issue of paystubs not being uploaded to either the cloud or QuickBooks Workforce for our employees.

In an attempt to resolve this, I have manually attempted to send the paystubs by navigating through the steps: File > Print Forms > Pay Stubs > Selecting the period > Send Online. Despite these efforts, the same error persists on the "Send Payroll Data" screen with the message "Problem creating request file. We tried to send your payroll information, but the transmission failed." I've taken care to ensure that I send fewer than 50 pay stubs each time, yet success remains elusive.

I'm so frustrated, as I have contacted Intuit multiple times seeking a resolution, but the issue persists. Please help!

1 Comment 1
ReymondO
Moderator

Workforce pay stubs issue

Thanks for sharing the exact error and performing some troubleshooting steps to help address the issue, @Operations22.

 

There are reasons why you're getting this error message when initiating a deposit while the Payroll Cloud is activated. This can be caused by one of the following:

 

  • Invalid security certificate.
  • Sending payroll data in multi-user mode.
  • A network time-out prevents QuickBooks Desktop from accessing the server.
  • General internet connection issues.
  • Internet security and personal firewall software settings.
  • Incorrect system date and time properties.

 

To fix the error, try these solutions. Send a zero payroll after each solution and see if it works. Make sure you are in single-user mode when sending payroll data.


First, download and install the latest tax table. Simply go to the Employees menu and select Get Payroll Updates. Then, click Download Entire Update and select Update.

 

Let's also make sure your QuickBooks Desktop is updated to the latest release and your system time and date settings are correct. Once done, send a zero payroll to check the payroll connection.

 

If you're still getting the same results, try to reboot your computer. For additional reference, please see this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

If the issue persists, I suggest getting in touch with our QuickBooks Payroll Team again. This way, they can review your account and provide you with a further solution to get rid of the error. 

 

For more troubleshooting steps, you can check these resources:

 

 

That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a good one.

Log in today
Get expert help and peer support to tackle all your QuickBooks questions effortlessly.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up