Thank you for reporting this issue to us, ghc.
Let me help identify what's causing the QuickBooks Self-Employed (QBSE) app to stop automatically tracking your 2024 mileage.
For this one, I'd suggest performing app troubleshooting steps as an initial action. You can follow the steps outlined below.
For iOS:
- Go to the Help menu.
- Select Reset App Data.
- Click on OK.
For Android:
- Proceed to the Home menu or tap the three dots in the upper right corner.
- Tap on Settings.
- Select Refresh Data.
- Click on Yes.
After this, kindly ensure that your QBSE app version is up-to-date. I also recommend using other devices to ensure everything works as expected. However, if the problem persists, you can consider adding the trips manually for the time being.
I also encourage contacting our Support Team if the steps above don't resolve the issue. This way, they can help you further investigate this problem and open an investigation case if necessary. You can find their contact details through this link: Contact QuickBooks Self-Employed Support.
For future reference, let me add this article to learn how QBSE calculates mileage deductions.
Let us know if the problem of matching receipts to existing transactions persists. We're committed to offering ongoing support. Take care.
