A customer has replied to the automated QB email which he received my invoice from. How do I get notified & view his response ?

Hey, Lucky_1.

Welcome to the QuickBooks Community. It would be my pleasure to help you today. With QuickBooks Online you're able to send out a wide variety of emails related to your business. From Invoices to Reports you can send out a lot of information. For returned emails from customers you'll have view them from the connected email addresses inbox. For example Gmail, you can set up to have notifications sent to you.  If you have any other questions please let me know.

Hi Thank you for the reply.

Is there a inbox located for the Automated QB email address ? If o please share how to locate it.

Thanks for following up with us, @Lucky_1.

As mentioned by my colleague above, you'll have to review the replied to email from the connected email. For example, if you're using a Gmail email inside of QuickBooks, then you'll need to go to Gmail to review the reply from your normal inbox inside of Gmail. To know if you can set up a special inbox for replies, you'd need to check into settings of your email provider. 

However, I can see how this would beneficial for you and your business. If you'd like, I can submit product feedback to our developer team, so this could be considered in a future update. 

If you have further questions or concerns, please let me know. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you need a helping hand. Take care! 

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