A customer just noticed the same charge twice on her bank account. I only charged her once. Is this a QBs issue? How can I be sure this doesn't happen again?
This is completely unacceptable. There should be a push notification, email, automated call, something to notify us so that we don't drain our customers accounts. We had one customer, a single mother, who overdrafted her bank account because of this. She recently lost her job, has children to support, and cannot afford to have excess charges and fees. I felt terrible hearing this from her and that my company had any role in putting her in that situation.