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Level 1

A customer just noticed the same charge twice on her bank account. I only charged her once. Is this a QBs issue? How can I be sure this doesn't happen again?

 
2 Comments
Level 1

A customer just noticed the same charge twice on her bank account. I only charged her once. Is this a QBs issue? How can I be sure this doesn't happen again?

This is completely unacceptable. There should be a push notification, email, automated call, something to notify us so that we don't drain our customers accounts. We had one customer, a single mother, who overdrafted her bank account because of this. She recently lost her job, has children to support, and cannot afford to have excess charges and fees. I felt terrible hearing this from her and that my company had any role in putting her in that situation.

Level 7

A customer just noticed the same charge twice on her bank account. I only charged her once. Is this a QBs issue? How can I be sure this doesn't happen again?

It is a known issue with QB.  

Here is a link to another thread, with info about it. 

 

https://quickbooks.intuit.com/learn-support/en-us/payments/customer-support-is-not-only-non-existant...

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