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Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

 
7 Comments
QuickBooks Team

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Hey there, 3dxtrusion-gmail.

 

Thanks for stopping by, I'm happy to help. What you'll want to do is record the payment. To do so, follow these steps:

  1. Select + New.
  2. Select Receive Payment.
  3. Select the name of the customer from the drop-down menu.
  4. From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
  5. Select the payment method.
  6. Enter the Reference no. and Memo if applicable.
  7. You can either deposit the money to your checking account or to the Undeposited funds account.
  8. Select Save and close.

If you have any other questions, feel free to post here anytime. Thank you and have a nice weekend. 

Level 6

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Hi @3dxtrusion-gmail , thank you have posted in quickbooks community.

 

When you receive invoice payment, it would be changed from unpaid to paid. To appropiate how your invoice paid, you could see this article about record invoice payments . If you want to change paid to unpaid, you could refer to this posting .

 

Glad to assist you.

 

 

Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I did the same way you described, but it do not show any outstanding Transaction of that particular customer. See attached screen shot how it appears. Let me know please.

 

Thanks

Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I did the same way you describe but it do not show any outstanding transaction for that particular customer.

Please see attached screen shot how it appears. Please advice.

 

Thanks

QuickBooks Team

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I appreciate the screenshot you've shared, @3dxtrusion-gmail.

 

When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.

 

You can change the bank account by going to the Undeposited Funds or in the Bank deposit page. I'll show you how:

 

  1. Go to the Accounting tab and select Chart of Accounts
  2. Select Undeposited Funds then click View register.
  3. Look for the deposit and click Edit.
  4. In the Deposit to drop-down choose the correct bank account.
  5. Hit Save and new.

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From the bank deposit screen.

Joesem Molat1.JPG

Once done, go back to the Invoices page, and the status will now change into Deposited.

Joesem Molat1.JPG

Also, here are some helpful articles that you can check on for future reference about undeposited funds and bank deposits in QuickBooks Online:

 

 

Also, you can run the Invoices and Received Payments report. This will show the payments you’ve received and the invoices that go with them. Just go to Reports and look for the Invoices and Received Payments report.

 

I'm always here if you have other questions or concerns. Keep safe and enjoy your weekend.

Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Great help, but stuck at one place. I followed what you described, but see attached screen shot, marked in red, I don't see the 'deposit to' drop down field. how?

Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Wow, I did it. I found the way and is done, correctly.

Thank you very much for your help!

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