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3dxtrusion-gmail
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

 
9 Comments 9
Nick_M
QuickBooks Team

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Hey there, 3dxtrusion-gmail.

 

Thanks for stopping by, I'm happy to help. What you'll want to do is record the payment. To do so, follow these steps:

  1. Select + New.
  2. Select Receive Payment.
  3. Select the name of the customer from the drop-down menu.
  4. From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
  5. Select the payment method.
  6. Enter the Reference no. and Memo if applicable.
  7. You can either deposit the money to your checking account or to the Undeposited funds account.
  8. Select Save and close.

If you have any other questions, feel free to post here anytime. Thank you and have a nice weekend. 

gayatriluthfias20
Level 7

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Hi @3dxtrusion-gmail , thank you have posted in quickbooks community.

 

When you receive invoice payment, it would be changed from unpaid to paid. To appropiate how your invoice paid, you could see this article about record invoice payments . If you want to change paid to unpaid, you could refer to this posting .

 

Glad to assist you.

 

 

3dxtrusion-gmail
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I did the same way you described, but it do not show any outstanding Transaction of that particular customer. See attached screen shot how it appears. Let me know please.

 

Thanks

3dxtrusion-gmail
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I did the same way you describe but it do not show any outstanding transaction for that particular customer.

Please see attached screen shot how it appears. Please advice.

 

Thanks

Joesem M
Moderator

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I appreciate the screenshot you've shared, @3dxtrusion-gmail.

 

When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.

 

You can change the bank account by going to the Undeposited Funds or in the Bank deposit page. I'll show you how:

 

  1. Go to the Accounting tab and select Chart of Accounts
  2. Select Undeposited Funds then click View register.
  3. Look for the deposit and click Edit.
  4. In the Deposit to drop-down choose the correct bank account.
  5. Hit Save and new.

Joesem Molat1.JPG Joesem Molat1.JPG

From the bank deposit screen.

Joesem Molat1.JPG

Once done, go back to the Invoices page, and the status will now change into Deposited.

Joesem Molat1.JPG

Also, here are some helpful articles that you can check on for future reference about undeposited funds and bank deposits in QuickBooks Online:

 

 

Also, you can run the Invoices and Received Payments report. This will show the payments you’ve received and the invoices that go with them. Just go to Reports and look for the Invoices and Received Payments report.

 

I'm always here if you have other questions or concerns. Keep safe and enjoy your weekend.

3dxtrusion-gmail
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Great help, but stuck at one place. I followed what you described, but see attached screen shot, marked in red, I don't see the 'deposit to' drop down field. how?

3dxtrusion-gmail
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Wow, I did it. I found the way and is done, correctly.

Thank you very much for your help!

WiredRight
Level 1

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

I'm having the exact same issue.  What did you do to fix it?

 

MichelleBh
Moderator

A customer paid my invoice through bank transfer. After few days I received payment in my bank, but invoice status shows PAID (NOT DEPOSITED). What to do?

Thanks for joining in this conversation, @WiredRight.

 

I'm here to make sure you're able to resolve your paid invoice in your QuickBooks Online. 

 

Let's process bank deposit as another step to fix the invoice that shows not deposited but already paid. The status means that the payment is deposited to undeposited funds. 

 

Here's how: 

 

  1. Go to the Plus icon, then choose Bank Deposit
  2. Choose the appropriate account in the drop-down. 
  3. Select the payment that was marked as Not Deposit or the one that you just received from your Bank. 
  4. Tap Save and close

 

After that, please go to the Chart of Accounts (COA) to review the deposited transactions. See the sample screenshot below. 

 

 

For more information about undeposited funds, check out the article provide by Joesem M above. 

 

Additionally, you can always review your UF report by going to the Accounting tab. For the detailed steps, visit this article: How to create a report of your total Undeposited Funds.

 

I've added articles about personalizing COA, reports, bank transactions, and other relevant matters. 

 

 

Let me know in the comment section if you need more help. I'm just one post away. Keep safe!

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