Hey there, 3dxtrusion-gmail.
Thanks for stopping by, I'm happy to help. What you'll want to do is record the payment. To do so, follow these steps:
If you have any other questions, feel free to post here anytime. Thank you and have a nice weekend.
Hi @3dxtrusion-gmail , thank you have posted in quickbooks community.
When you receive invoice payment, it would be changed from unpaid to paid. To appropiate how your invoice paid, you could see this article about record invoice payments . If you want to change paid to unpaid, you could refer to this posting .
Glad to assist you.
I did the same way you described, but it do not show any outstanding Transaction of that particular customer. See attached screen shot how it appears. Let me know please.
I appreciate the screenshot you've shared, @3dxtrusion-gmail.
When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account then this is the reason why the status of your invoice was showing as paid but not deposited.
You can change the bank account by going to the Undeposited Funds or in the Bank deposit page. I'll show you how:
From the bank deposit screen.
Once done, go back to the Invoices page, and the status will now change into Deposited.
Also, here are some helpful articles that you can check on for future reference about undeposited funds and bank deposits in QuickBooks Online:
Also, you can run the Invoices and Received Payments report. This will show the payments you’ve received and the invoices that go with them. Just go to Reports and look for the Invoices and Received Payments report.
I'm always here if you have other questions or concerns. Keep safe and enjoy your weekend.
Thanks for joining in this conversation, @WiredRight.
I'm here to make sure you're able to resolve your paid invoice in your QuickBooks Online.
Let's process bank deposit as another step to fix the invoice that shows not deposited but already paid. The status means that the payment is deposited to undeposited funds.
After that, please go to the Chart of Accounts (COA) to review the deposited transactions. See the sample screenshot below.
For more information about undeposited funds, check out the article provide by Joesem M above.
Additionally, you can always review your UF report by going to the Accounting tab. For the detailed steps, visit this article: How to create a report of your total Undeposited Funds.
I've added articles about personalizing COA, reports, bank transactions, and other relevant matters.
Let me know in the comment section if you need more help. I'm just one post away. Keep safe!