Add Undeposited Funds to sales receipt

Welcome to the Community, Mel. Let me share some details about the Undeposited Funds in QuickBooks Online (QBO).

The Undeposited Funds account is a default account automatically created by QBO. It's an account to hold invoice payments and sales receipts you want to combine.

To sort this out, can you please check if there's a Funds to Deposit account in the dropdown? New QBO accounts usually use this in place of the Undeposited funds. The names are different, but this account serves a similar purpose. 

If there is not, we may need to do a browser troubleshooting. Let's start by opening an incognito or private browser window. You can use the following keyboard shortcuts for the most popular browsers: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you have opened the browser window, log in to your QuickBooks account and create a sales receipt again. If the Undeposited Funds or the Funds to Deposit is available, proceed to clear your browser's cache. This process removes and fixes specific issues and helps the program run flawlessly. Additionally, you can use other devices and supported browsers to ensure everything works as expected.

Additionally, you can refer to this article to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have further concerns with your sales receipt. I'll be here to provide assistance. Have a great day!

Thank you. I found a similar account "Payments to Deposit". At issue now is that creating a sales receipt using this account and following up with a bank deposit does not populate customer accounts with the deposits. I am a non-profit, yet I'm told I have to create an invoice and pay it to populate the customer account, or as a pledge as a non-profit. Although this may be a quick solution, these are created individually; therefore, I cannot match deposits to bank statements to reconcile the account each month. Do you know if there is an easier solution?

Again, thank you for your quick response.

Hi there, Mel.

I'm here to assist you in handling donations from your QuickBooks Online non-profit organization. You can use Pledge or Invoice, Sales Receipt, or Bank Deposit when recording a donation. 

When you use the Payments to Deposit account, you'll have to move the money to the appropriate bank account via Bank Deposit. Then, match the downloaded deposit to the deposit transaction you've created. Although using a Bank Deposit won't show the customer's name, it doesn't mean the donation won't reflect to the customer. Using a Bank Deposit is to move funds from Payments to Deposits to your bank. The customer's name will still show from the donation since you have created a Sales Receipt.

The three ways of recording a donation depend on the situation. When creating a Pledge transaction, it applies when a donor promises to donate at a later date. When making a Sales Receipt transaction, it applies when you receive a donor right away. If you need to record the money donated to your organization, you can create a Bank Deposit instead.

Here's an article that will help you manage funds you receive from donors: Track funds you receive from donors in QuickBooks Online.

Furthermore, you can learn how to record and make bank deposits in QuickBooks Online to combine multiple transactions into a single record.

You can always leave a reply below if you have further concerns about managing funds you receive from donors in QuickBooks Online. I'm always here to assist you.

Thank you for the information you provided.  Unfortunately, when I create a sales receipt followed by a bank deposit it isn't populating the customer account. This was the first solution offered by QB. Subsequently, I spent four hours on the phone with three people trying to solve the problem, and the only solution was to create an invoice that would produce a statement; however, this creates problems with bank reconciliations.