Adjusting AP GL account

lorivy · ‎June 27, 2022

Prior to responding, please note:

My AP aging is 100% correct.
I am running my reports correctly.

Some very special person made some very inexplicable adjustments to a credit card payment on 11/18/2019 which caused the AP GL account to become out of balance with the AP aging. I need to credit AP without affecting any vendor records - I am 100% certain we do not owe this vendor that amount.

Entering a bill or an AJE using the vendor's name, of course, changes the GL but it also changes the aging.

Apparently Intuit believes that their product can't be handled so badly to cause this to happen because according to support, there is no possible way of fixing it. So for eternity, we are to settle with a GL liability balance that is understated. Really?

OR, support was incorrect and there's a genius out here that can help or there's another option right in front of me that I'm missing.

Rainflurry · ‎June 28, 2022

@lorivy

Are you saying that this vendor's A/P debit entry does not show up on your A/P aging summary or detail reports but it's showing in their 'Open Balance" in the vendor center? Do you care to post a couple of screenshots?

DebSheenD · ‎June 28, 2022

Hello, lorivy.

Welcome to the Community. I'm here to lend a hand with the report you need for your A/P aging summary or detail reports.

Before that, I also appreciate Rainflurry for always sharing your knowledge by asking some helpful questions. This will definitely help other users as well in the future.

Customizing your report enables you to add or remove details from it. This way, you can personalize it in just a few steps. Here's how

On the left panel, tap Reports.
On the upper part of the report, click the Customize button.
Select Header/Footer.
Click on Run Report.

Once done, you can click on Save Customization to save the report under your Custom Reports tab for easy viewing.

Here are the articles for more information about customized reports:

Please don't hesitate to come here if you have additional questions or concerns about the report. The Community is here to ensure your success.

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