Welcome to the Community space, Dave.
We recognize the urgency of this matter and want to help you get through this as soon as possible. Before anything else, we'd like to ask if you've already checked the Audit log report inside QuickBooks Online (QBO). If not, you'll want to utilize the Audit log feature to check if someone deleted your estimates inside the program. We'll gladly write down the steps to get you going:
- Access your QuickBooks Online company.
- On the top-right corner, click the Gear icon and select Audit log.
- Select Filter.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
See this page for more information: Use the audit log in QuickBooks Online.
If no record shows, you'll want to go to the Estimates page and ensure you've selected the correct status and period. Now, if the issue persists, we can perform some basic browser troubleshooting steps to rule out the possibility of having problems with your browser. Please be aware that browsers accumulate temporary internet files that can affect your browsing experiences. Too much of them can cause your operation to slow down or even show different results. You'll want to access your account in an incognito or private browser. Use these shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to check if your estimates show. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the program. Refer to this page for more details: QuickBooks Online Support.
Additionally, we've added these articles to help you personalize your sales forms, and ensure your data stays accurate inside the program:
Feel free to let us know how it goes, Dave. We're committed and determined to help you address this so you can access all your estimates inside the program. Feel free to visit us anytime or comment below so we can respond to your questions as soon as possible. Take care!
