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Best answer June 15, 2024
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I hear your sentiments and appreciate your efforts in troubleshooting the QuickBooks Online mobile app to show the missing expense categories, Dave. I'm here to provide another way to resolve this and get you back in business.
Since you've already closed and restarted the application but still came up with the same result, the next step would be to uninstall and reinstall the app to ensure you have the latest version. I have outlined the steps below specific to an Android device:
- Tap and hold the QBO mobile app on your phone.
- Drag the app to the Uninstall section.
- Click Yes to confirm.
- Open Google Play Store.
- On the right, tap the Profile icon.
- Hit Manage apps & device, then Manage.
- Select the QBO mobile app you want to install or turn on. If you can't find it, tick This device at the top and choose Not installed.
- Press Install or Enable.
Alternatively, you can re-download the app for iOS from this link: How to download the QuickBooks Online mobile app.
If the issue persists, I recommend logging into your QBO account via a web browser and reach our Customer Care Support for further assistance. They can securely access your account and provide additional information to resolve this issue.
Here's how you can get in touch with an expert:
- Go to the Help menu, then select the Search tab.
- Click Contact Us.
- Choose a topic, then enter a brief description of your concern and hit Continue.
- Pick either Chat with us or Have us call you and start connecting with them.
Nevertheless, you can compare mobile app features and review QuickBooks Online access for mobile devices to understand which features are supported.
This will help you retrieve the missing expense categories the missing expense categories. Please feel free to respond, as we're here to provide support if you need further assistance with your QuickBooks account.
I hear your sentiments and appreciate your efforts in troubleshooting the QuickBooks Online mobile app to show the missing expense categories, Dave. I'm here to provide another way to resolve this and get you back in business.
Since you've already closed and restarted the application but still came up with the same result, the next step would be to uninstall and reinstall the app to ensure you have the latest version. I have outlined the steps below specific to an Android device:
- Tap and hold the QBO mobile app on your phone.
- Drag the app to the Uninstall section.
- Click Yes to confirm.
- Open Google Play Store.
- On the right, tap the Profile icon.
- Hit Manage apps & device, then Manage.
- Select the QBO mobile app you want to install or turn on. If you can't find it, tick This device at the top and choose Not installed.
- Press Install or Enable.
Alternatively, you can re-download the app for iOS from this link: How to download the QuickBooks Online mobile app.
If the issue persists, I recommend logging into your QBO account via a web browser and reach our Customer Care Support for further assistance. They can securely access your account and provide additional information to resolve this issue.
Here's how you can get in touch with an expert:
- Go to the Help menu, then select the Search tab.
- Click Contact Us.
- Choose a topic, then enter a brief description of your concern and hit Continue.
- Pick either Chat with us or Have us call you and start connecting with them.
Nevertheless, you can compare mobile app features and review QuickBooks Online access for mobile devices to understand which features are supported.
This will help you retrieve the missing expense categories the missing expense categories. Please feel free to respond, as we're here to provide support if you need further assistance with your QuickBooks account.
