cancel
Showing results for 
Search instead for 
Did you mean: 
yardlovemerch-gm
Level 1

Anyone have the experience of your bill going up by twice as much. I paid $35 last month and was charge $70 this month. I don't remember a trial pricing rate.

I am posting to the community because I cannot chat with a human with Quickbooks.
3 Comments
kaycee1
Level 3

Anyone have the experience of your bill going up by twice as much. I paid $35 last month and was charge $70 this month. I don't remember a trial pricing rate.

How long have you had quickbooks?  Their rates are usually half price for the first 3 months.

Fiat Lux - ASIA
Level 15

Anyone have the experience of your bill going up by twice as much. I paid $35 last month and was charge $70 this month. I don't remember a trial pricing rate.

@yardlovemerch-gm 

Your discounted period might be over and you have to pay the regular rate now. You may open a new blank QBO account with the same email address and migrate data from your old account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

BettyJaneB
QuickBooks Team

Anyone have the experience of your bill going up by twice as much. I paid $35 last month and was charge $70 this month. I don't remember a trial pricing rate.

Thanks for allowing QuickBooks to help you with your accounting needs, @yardlovemerch-gm.

 

I'd like to ensure that this billing concern gets addressed. Let me get you pointed in the right direction and have this concern taken care of.

 

The information shared by kaycee1 and Fiat Lux - ASIA above are possible reasons why you're receiving a $70 charge this month. However, to verify and discuss this billing matter. I suggest contacting our Customer Care Team. They'll be to pull up on your account and check this charge.

 

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

Please see the steps and snips below for your reference:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

undefined undefined

 

Lastly, I have here a link that can guide you in running your business as it contains information on how QBO works together with its great features: Get started with QuickBooks Online.

 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up