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wallacea
Level 2

Anyone having issues sending invoices through the website or app? I always CC my email to ensure delivery, but have not received invoice emails the last few days.

 
3 Comments 3
AlexV
QuickBooks Team

Anyone having issues sending invoices through the website or app? I always CC my email to ensure delivery, but have not received invoice emails the last few days.

Hi wallacea, 

 

Thanks for posting here! Let me assist you in sending invoices.

 

I've checked our records and found no report about unable to receive invoice emails from QuickBooks Self-Employed. You'll want to check your Spam or Junk folder. 

 

In addition, you'll want to add the connect@e.connect.intuit.com as a safe sender. This is the official email address that QuickBooks Self-Employed uses to send invoices.

 

Here's an article for more details: Receive important email messages from Intuit.

 

If this issue persists, please reach out to our Customer Support Team so they can create a ticket and conduct further research.

  1. Click the Help button and select Contact Us
  2. Enter "Invoice" in the Ask a question field, then Continue.
  3. Choose a way to contact them.

Please post again if you need my help. I'll be here!

wallacea
Level 2

Anyone having issues sending invoices through the website or app? I always CC my email to ensure delivery, but have not received invoice emails the last few days.

I am still having the issue. Even if I try to send the invoice directly to myself, I never receive the email. I have checked spam and added the necessary emails to my safe senders list.

AlexV
QuickBooks Team

Anyone having issues sending invoices through the website or app? I always CC my email to ensure delivery, but have not received invoice emails the last few days.

Thanks for replying, wallacea.

 

There's a new case submitted regarding email invoices not received. I understand that you need to send invoices to your clients. Our team is now fixing it and we're waiting for an update.

 

If you haven't yet, I suggest contacting our Support Team so you'll be added as an affected user and will receive email notifications about this.

  1. Click the Help button and select Contact Us
  2. Enter "INV-53343" in the Ask a question field, then Continue.
  3. Choose a way to contact them.

As a workaround, you'll want to export the invoice as a PDF file. Then, you can attach it to your email and send it to your client. From the Invoices tab, find the invoice you want to send. Click the arrow under the Action column and select Export as PDF.

 

Leave a comment again below if you have more concerns.

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