Hi there, @JJSmith99.
Automated email notifications for declined recurring payments to customers are not available in QuickBooks Online and QuickBooks Payments. The system only sends receipts for successful transactions.
To manage this, check the Payments dashboard or reports to find declined transactions. Contact the customer via email or phone to inform them and request updated payment information. Once the customer updates their card details, you can retry the transaction manually.
Let me know if you have any other questions. We're here to help.
