Automatic late fees charges 2 and 3 times in one month.

Welcome to Community space, @PDPAyers. 

I recognize the essence of computing and tracking late fees accurately. I'll share some news regarding this matter to fix it quickly.

There's an open report (INV-91714) where late fees are being applied daily instead of once a month. That's why the system charges from August 19-22 to the invoice with the due date of August 18, 2023.

It seems that other users are also facing the same issue as you. Not to worry, our Team is already working on resolving this problem quickly. For this reason, I suggest contacting our representatives so that they can add you to the list of affected users. This will guarantee that you receive email updates as soon as they become available.

To proceed, follow the steps below:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Take note of our operating hours to contact us promptly. You can open this reference for other ways of connecting with us: Contact Payments.

Here's an article about personalizing sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Our Team is working hard to address this issue of late fees quickly. If you have other invoice concerns, add them below. Take care.

I also am seeing the "System recorded offset for additional late fees in August" with several of our customers' invoices.  One invoice had $60 taken off!  I tried to do a chat to get put on the list of "affected users," but they NEVER start the chat with me--not in 5 minutes, not in 60 minutes.  And I end up spending an hour on the phone every time I call them, and frankly, I have better ways to spend my time.  So is there a fix out there anywhere?  Is it a setting, or something that happened when they updated the last time?

Getting back and forth is quite a challenge, Camper. I understand the feeling when you're unable to get the necessary support you need from our customer support. Don't worry. I'm here to provide a workaround on how to remove the late fees in your invoices in QuickBooks Online (QBO).

I've checked my resources and confirmed that the abovementioned investigation is still ongoing. Please be assured that our engineers are investing their utmost efforts into resolving this issue and developing a solution.

In the meantime, you can manually edit the invoice to remove the additional late fee lines. Here's how:

1. Go to Sales and select Invoices.
2. Locate the invoice and click Edit.
3. Select the trashcan icon to delete the late fees.
4. Click Save and Close.
   

Furthermore, I recommend reaching out to our customer service team. I'm aware that you've already engaged with them. However, it's important to get in touch again to ensure you're included in the list of affected users. This way, you'll receive email notifications whenever new updates regarding the investigation are released.

Additionally, you may find answers to your inquiries about late fees by referring to the "Manage your late fee" section in this article: Apply late fees to overdue invoices automatically in QuickBooks Online.

We genuinely appreciate your patience and understanding as we diligently work on finding a resolution. If you have any questions about late fees, feel free to drop by the Community. We're always ready to extend a helping hand. Take care.

When contacting help with this issue, is there a reference number to use?

Also, when they do finally fix the issue, how long will it take for them to physically go into my account, then go into each of my customer accounts, and delete all of the late fees? I have about 96 customers, each one having an average of 12 late fees that have been improperly charged; that's 1,152 little trash cans that they expect me to click for their mistake?!?!

And don't even get me started on the useless updates without warning people to check their default settings. Seems every time they do an update, they change my setting to accepting credit cards. I literally lost a customer over that' Quickbooks did an update, changed my setting to "accept credit cards", a customer paid with a credit card once before I realized it and changed the settings back to "not accepting credit cards", and then the customer then insisted on only paying with a credit card, or losing their business...

I appreciate your dedication to resolving the issue, gatoraquatics. Let's make sure you can successfully compute and track late fees accurately.

While I'm unable to provide a phone number here in the Community forum, you can reach out to our Customer Support Team by logging into your QuickBooks account. 

Currently, we haven't received an update from our engineering team, and there's no specific timeframe for resolution. Please be assured that we're actively working to address this issue as swiftly as we can.

For a faster transaction, provide this investigation number to our representative: INV-91714. This way, you'll be added to the list of affected users and receive status updates through email or SMS. Here's how:

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then choose Chat or Callback.
   

Let me know in the comments if you have other concerns or questions about QuickBooks. I'll gladly help. Take care!