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Hi All,
my balance sheet is showing incorrect information. It shows sales and taxes paid. Has this happened to anybody else? how do i fix it?
Best Regards,
Noel
Solved! Go to Solution.
Hi there, @TUSSU.
We appreciate you adding more details about your situation and attaching a screenshot to give us a clear picture of your concern. Upon checking here on our system, there's no similar case or ongoing investigation about the balance sheet showing incorrect details. You may want to check how your transactions are categorised inside your QuickBooks Online (QBO) company. In QBO, proper categorisation affects how the program collates your data when running a report to check your company's assets, liabilities, and other details.
If the issue persists, we'd recommend contacting our Customer Care Team so they can check your account in a secure environment conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
Visit this page for more information: How and when can I contact QuickBooks Online support?
Furthermore, we've added these articles to help you add more details to your report, and schedule memorised report in QBO:
Please let us know how it goes or if you need further assistance managing the balance sheet report inside QuickBooks. You can also visit the Community space if you have additional task you'd like to accomplish inside the program. We'll be with you every step of the way. Stay safe!
Hey there, @TUSSU.
It's great to see you back in the Community! Let's work together to see what's happening in your Balance Sheet in QBO.
I need some additional details on this matter to determine the best solution for your business. With that being said, I recommend sending a screenshot in your next response of the information that shouldn't be on your balance sheet.
In the meantime, you can review this guide about running a Balance Sheet report.
I'll be waiting for your response!
Hi there, @TUSSU.
We appreciate you adding more details about your situation and attaching a screenshot to give us a clear picture of your concern. Upon checking here on our system, there's no similar case or ongoing investigation about the balance sheet showing incorrect details. You may want to check how your transactions are categorised inside your QuickBooks Online (QBO) company. In QBO, proper categorisation affects how the program collates your data when running a report to check your company's assets, liabilities, and other details.
If the issue persists, we'd recommend contacting our Customer Care Team so they can check your account in a secure environment conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
Visit this page for more information: How and when can I contact QuickBooks Online support?
Furthermore, we've added these articles to help you add more details to your report, and schedule memorised report in QBO:
Please let us know how it goes or if you need further assistance managing the balance sheet report inside QuickBooks. You can also visit the Community space if you have additional task you'd like to accomplish inside the program. We'll be with you every step of the way. Stay safe!
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