Hi there, @TUSSU.
We appreciate you adding more details about your situation and attaching a screenshot to give us a clear picture of your concern. Upon checking here on our system, there's no similar case or ongoing investigation about the balance sheet showing incorrect details. You may want to check how your transactions are categorised inside your QuickBooks Online (QBO) company. In QBO, proper categorisation affects how the program collates your data when running a report to check your company's assets, liabilities, and other details.
If the issue persists, we'd recommend contacting our Customer Care Team so they can check your account in a secure environment conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
- Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose Start a chat with a QuickBooks support expert online.
Visit this page for more information: How and when can I contact QuickBooks Online support?
Furthermore, we've added these articles to help you add more details to your report, and schedule memorised report in QBO:
Please let us know how it goes or if you need further assistance managing the balance sheet report inside QuickBooks. You can also visit the Community space if you have additional task you'd like to accomplish inside the program. We'll be with you every step of the way. Stay safe!
