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Dekel
Level 1

Balance Sheet

Hi Community, 

 

We closed a credit card account in September 2023. The account was reconciled and deleted from Quickbooks Online. 

For some reason, the card still show negative balance on the BS which is messing up the report. Any idea how to zero that account? 

 

Thanks in advance!  

1 Comment 1
Erika_K
QuickBooks Team

Balance Sheet

I'm here to ensure you can fix balance issues in your Balance Sheet report, Dekel. 

 

In QuickBooks Online (QBO), there are two ways to stop these deleted accounts from showing on your reports. 

 

First, we can temporarily remove them. Follow the steps outlined below: 

 

  1. Open the financial report you are working on, then select Customize at the top left.
  2. Scroll down to Rows/Columns, then set Show non-zero or active only to Non-zero.
  3. Click Run report.

 

Second, we can remove it by merging the account into another account by changing its name to match the name of the target account. This will completely delete the data. To do this, you must first make the account active, then merge, move, or delete it. 

  

Afterward, we merge the accounts. Here's how:  

 

  1. Look for the account you just made active. Select the Report dropdown then click Edit.  
  2. Update the account name. (NoteThe new account name must be the same as the account you are merging it with). 
  3. Select Save and Close, then Yes

 

For more info, refer to this article: Remove deleted accounts from reports in QuickBooks Online

 

Moreover, I've included this article about managing your transactions in QBO: Void or delete transactions in QuickBooks Online

 

I'm still ready to assist with any report-related queries. Take care always! 

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