Beginning Balance Problem

Let's review reconciliation status to identify the transactions that cause the discrepancies, John. I'm here to help you fix these concerns. 

When transactions are migrated from QuickBooks Desktop to QBO, their reconciliation status remain intact. Reconciled transactions in the register will have an R under the column with check mark (✓) in QuickBooks Online. On the other hand, if you edit these entries, it can affect the reconciliation records and trigger discrepancies.

Here's how you correct it:

1. In your QB Online account, click Transactions under Menu.
2. Proceed to the Chart of Accounts.
3. Locate the account you want to reconcile, then click View register and look for the transactions changed.
4. Under the Reconcile (✓) column, click on the blank field or C to mark the transactions as reconciled (R).
5. Hit Save and select Yes to confirm.

After completing this, your starting balance should display the accurate amount. For additional assistance on manually reconciling bank transactions and removing their reconciled status, you can refer to this article: Undo or remove transactions from reconciliation in QB Online.

Once done, you can now proceed with the reconciliation process. Refer to this article for future reference: Reconcile an account in QB Online.

Moreover, explore our QuickBooks Live Expert Assisted services if you require further assistance reconciling your transactions and fixing related issues. They can provide guidance and answer questions to help manage your books efficiently.

Please get back to this thread for any additional questions regarding reconciled transactions in QB Online. We'll respond promptly.

Thank you for your reply. Yes, I was aware of the process to manually reconcile transactions in the register. However, I don’t think this is the problem in my client’s books because the reconciliation status of the affected transactions has not changed. For verification, I picked a random transaction on the Reconciliation Discrepancy Report. I then went to the checking account register and found that exact transaction. It is already reconciled.

I think there must be a different issue at hand. 

We appreciate your patience and efforts in addressing your concern, John. I'm here to clarify a few details on my end and provide a possible resolution.

Before we proceed, I’d like to inform you that we have removed the screenshot you attached to protect your sensitive information. Please be cautious when sharing details that may expose confidential data.

You're correct, changing the category of your reconciled transactions will not affect their reconciliation status. However, transactions may appear in the Reconciliation Discrepancy Report if they impact or alter the opening balance.

Since you've reclassified the transactions, it’s possible that you changed the account type, such as switching from an expense account to an asset account. The appearance of these transactions in the Reconciliation Discrepancy Report provides a solid starting point for addressing the issue. Each transaction has implications for the opening balance, so I recommend reviewing them closely to identify and resolve any discrepancies.

Additionally, you can refer to these articles about reconciliation:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online

Also, if you need assistance with managing your transactions, please visit our QuickBooks Live Expert Assistance website. Our experts are ready to guide you step by step, ensuring your financial records remain accurate and up-to-date.

Please return to this thread if you have other concerns with your reconciliation in QuickBooks Online, John. We're always here to help you in any way we can.

Thank you Intuit for your support. I actually called customer care a number of times about this issue. On the third call the representative told me about a known software problem that arises when editing reconciled transactions that have been migrated from Quickbooks Desktop. The case ID for this problem is: 15128740772. Let’s hope Intuit’s software engineers patch this soon. 

Thank you Intuit for your support. I actually called customer care a number of times about this issue. On the third call the representative told me about a known software problem that arises when editing reconciled transactions that have been migrated from Quickbooks Desktop. The case ID for this problem is: 15128740772. Let’s hope Intuit’s software engineers patch this soon.