I'm so glad to have here in the Community space, @WhiteSandBlueWater. I am sure to help you resolve your concern.
We can perform the basic browser troubleshooting to make your browser work better and faster. All cookies and caches might unable you from accessing bill pay.
Here's how:
- Restart your browser.
- Log in to your account and complete the bill pay set up in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
- If it works on the private browser, we can go back to the regular browser and clear your browser's cache. From there, try to set up again the bill pay.
You can visit this article in case you want to track bills and record the payments: Enter bills and record bill payments in QuickBooks Online.
In addition, you can also check out this article if you need guide with managing expenses: Enter and manage expenses in QuickBooks Online.
Please count me in if you have any issues or clarification with managing your transactions. Best wishes for your business!
