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Join nowHello there, PatriciaW1.
To fix this, you need to delete the paid bill and recreate one. Let me guide you on how to do it:
Once done, follow these steps to create a new bill:
I'll keep an eye out for your reply. And if you have any other QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7. Have a great day!
I really appreciate your help!! But even if I delete the bill, the debited amount will still show up in the bank transactions. So, there will be the debited amount, the check we issued to pay the supplier, and the refund that QB issued to me... I know that I can also void the payment of the bill, then the bill goes back to being open, and I can match it with the check that actually paid the bill. But still, the initial debit and the refund will remain there. What do I do with them?
Thank you for getting back to us, @PatriciaW1.
I'll show you another option to record the returned payment in QuickBooks Online.
You can create a deposit transaction that will affect the Accounts Payable.
Here's how:
For future reference, you can read these articles to help you manage vendor payments in QuickBooks Online:
Let me know if you have questions about vendor payment in QuickBooks Online. I'm always here to help. Have a great day.
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