Blank Transaction Details - Can't Open Transaction

Hi there, @Coltrane5000.
 

I appreciate you sharing the screenshot of your P&L report. This really helps us to identify the issue and find the best solution for you.

Since you are seeing totals but the detail pages appear blank, I recommend signing out and signing back in to your QuickBooks Online account. This simple step often refreshes the system and resolves display issues. You can also try using a private or incognito window when running the P&L report, as missing data can sometimes be caused by a browser-related issue.
 

Please don’t hesitate to click the Reply button if you have further questions about your Profit and Loss report.

I tried all those steps and it still doesn't work.  What should I try next?

I'm sorry, but those steps didn't fix it.

BTW - It occurs on multiple computers and browsers.

Can I grant you access to my QBO so you can see the issue too?

Hello, Coltrane5000.

Appreciate your effort in following the recommended steps provided by my colleague above.

Since the details are still blank and you still can't open the transactions, I recommend contacting our Live Support team as they have the necessary tools to look at this issue closely and securely. 

As much as i want to personally assist you here, Community is a public page and we prioritize your account's security.

Here's how you can get in touch with them:

1. Click the Help menu or the (?) icon in the upper-right corner of QuickBooks Online.
2. Select the Assistant tab.
3. Type contact support in the chat box and press Enter.
4. Briefly describe your issue and click Continue.
5. Decide your preferred support option: Have us call you or start a chat.

If you have other questions and concerns, our Community Team is always here to assist you.

I just tried everything that support suggested.  They escalated to tier 2 support and still not fix.

I researched online and many other people have had the same issue, since 2023.

I noticed it happens when moving a category from one location to another in the P&L, if it has transactions inside the category.

Can you please get your help in esclating this issue too?

Good news - tech support fixed the issue.  It works now - When I click any item in the P&L, it shows all the transactions in the detailed view!  

Thank you QBO team!!  I was very nervous when I saw the similar issue in 2023!!!

Thank you for the update, @Coltrane5000.

We’re so glad our Support Team resolved this and that clicking any item in the P&L now shows the detailed transactions. We really appreciate your patience while we worked to fix it.

If anything else comes up, please let us know. We’re here to help you anytime.