Calendar not working correctly on the bill entry page? In the past if you were in July and you had a June 30th bill you could click the calendar June 30th now you can't.

Hello there,

We can perform basic troubleshooting steps first to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

Check this link for a guide in running, customizing, and saving reports: Run reports in QuickBooks Online.

I'd appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!

I logged out. Cleared the cache and still have the same problem. I've attached a screenshot. Maybe that will clear the calendar question up. In the past when you looked at August and needed to book something to July 31st you could use the dropdown menu to and click on July 31 and it would take to you July. Now you can't do that you have to change it to July then you can click the 31 but it's not  the way it was in the past. 

Yes, I logged out many times. I cleared the cache on both browsers. Edge and Chrome they both react the same way. Which is different then they did in the past. The whole page seems to load slower. As you can see I like to have Terms, Bill Date, Due date and Bill no. all in a row. So I also had to reduce the size down to 80% which I never had to do in the past.

I feel it's still some kind of update Quickbooks did as in the past when I had a problem with this page. I would post here for a week or two people would send me solutions then finally Quickbooks said we know the problem and are working on it. 

FYI

• Microsoft Edge: Ctrl + Shift + P  Brings up the print screen not the private screen. 

Thank you for your time.

I think it has something to do with the change to the Melio payment interface with Quickbooks. We got some email about some change with Melio and Quickbooks. Right after that email was when the Calendar stopped working the way it did in the past. There is also a longer lag between when you hit return for the information to change. 

Hello there, @JohnJC. I want to ensure that your issue regarding Calendar will be sorted out. 

To start we can perform some troubleshooting steps to determine the cause of the issue. We can start by accessing your QuickBooks Online (QBO) account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior. 

Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Once signed in, open the Calendar and check if you can now use it without issues. If this works, go back to your regular browser and clear the cache to eliminate the piled-up data. If the same thing happens, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program. 

However, if the issue still persists, I recommend contacting our Phone support team to further investigate the root cause of the issue. Once connected, you can request a screen-sharing session so they can review the setup of your account such as the integration settings with the other applications. Here's how:

1. Navigate to the Help menu and go to the Search tab.
2. Select Contact Us and enter a brief description of your concern. Example: Calendar is not working.
3. Click Continue.
4. Then, choose either Chat or Callback option to connect with them.

I'll include this helpful article that you can use as a guide in setting up and using invoice with Google Calendar: Set up and use Invoice with Google Calendar in QuickBooks Online.

If you have other concerns about managing your account, please don't hesitate to leave a reply below. Have a good day ahead.