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Hi @michelle-sptechm, I'll help delete the price rule.
In QuickBooks Online, you can mark price rules created as inactive to delete them from your lists. I'll show you how to accomplish this.
Use this article to read and learn more about price rules: How to Set and Manage Pricing Rules for Specific Products and Services?
I've included this reference that'll help you understand your customer's profile and its transaction history which breaks down how much money you have: How to Add, Edit, Delete, or Merge Customers in QuickBooks Online?
Let me know in the comments below using the Reply button if you've got questions other than working with pricing rules. I'll be here ready to lead a helping hand. Take care always!
So once made there isn't anyway to delete the rule, but only make it inactive? I had an overzealous employee who made a lot of price rules. Its very confusing and I need to delete some of them so they aren't showing up on the list.
Glad to see you in this thread, @acraig3. I'll share additional information about how the price rules feature works in QuickBooks Online (QBO).
Yes, you're correct that once a price rule is created the option to delete them isn't possible. You'll have to manually inactivate the unnecessary rules so they won't show up on your lists anymore.
You can follow these steps if you want to inactivate some of your price rules:
While the feature to delete a price rule permanently isn't available, I suggest submitting a feature request to our Product Development Team to help improve your experience. They can review your suggestions and might make some adjustments in the next update. Please click the following article for the detailed steps: How do I submit feedback?
Keep me posted if you still have questions or concerns about managing your price rules in QBO. I'll be here to lend a helping hand. Have a great day ahead!
I am having this same problem and the option to make the rule inactive does not exist. There is no drop down menu. Only the edit button. How do I make my price rules inactive?
You may be experiencing some browser-related issues, HTFSOD.
I'm here to help you fix the issue you encountered so you can continue making a price rule inactive.
To begin with, let's deactivate a price rule through an incognito window. You may use these keyboard shortcuts to open one:
If you're able to deactivate the rule, you may go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages. You can also use a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
Furthermore, I've added this article on how you can accept payments electronically: Take and process payments online.
You can always post in the forum whenever you have concerns about making a price rule inactive.
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