Hi there, @legaltranscriber.
I appreciate you reaching out to us here in the Community. I'm here to get you pointed in the right direction.
To ensure that you've purchased the subscription that suites to your business needs, I'd suggest giving our Customer Care Team a call. They can provide you with details on what is the best thing to do with this issue.
You can reach them through this contact information:
- In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
- Choose QuickBooks Online.
- Select the issue or topic.
- Click the Green Phone button to see the support number.
Also, here are some articles that you can visit about canceling a subscription for your reference:
Please know that I'm just a post away if there's anything else you need. Have a great day!