cancel
Showing results for 
Search instead for 
Did you mean: 
ross291
Level 2

Can I delete a duplicate credit card charge that did not clear?

 
Solved
Best answer April 08, 2022

Best Answers
Mark_R
QuickBooks Team

Can I delete a duplicate credit card charge that did not clear?

It's good to see you here in the Community, @ross291.

 

I'm here to help delete duplicate credit card charges in QuickBooks Online (QBO).

 

If this duplicate credit card charge is downloaded from your bank, you can exclude it from the Banking page. Here's how:

 

  1. Sign in to your QBO account.
  2. Click Banking from the left menu.
  3. Select the appropriate bank account.
  4. In the For review tab, find and select the duplicate credit card charge. 
  5. Then, click Exclude.

 

I'm adding this article for more guidance: Exclude a bank transaction you downloaded into QuickBooks Online.

 

However, if you manually created this transaction, you can go to your bank register and delete it from there. Let me guide you how.

 

  1. Click the Gear icon, then select Chart of accounts.
  2. Select the bank account and click View register.
  3. Locate and select the created credit card charge. Then, click Delete.
  4. Click Yes to confirm.

 

You might want to learn more about processing credit card payments in QBO. This article will help you through the process: Process a credit card payment in QuickBooks Online.

 

Please let me know if you need further assistance deleting credit card charges. I'll be standing by for your response, @ross291.

View solution in original post

5 Comments 5
Mark_R
QuickBooks Team

Can I delete a duplicate credit card charge that did not clear?

It's good to see you here in the Community, @ross291.

 

I'm here to help delete duplicate credit card charges in QuickBooks Online (QBO).

 

If this duplicate credit card charge is downloaded from your bank, you can exclude it from the Banking page. Here's how:

 

  1. Sign in to your QBO account.
  2. Click Banking from the left menu.
  3. Select the appropriate bank account.
  4. In the For review tab, find and select the duplicate credit card charge. 
  5. Then, click Exclude.

 

I'm adding this article for more guidance: Exclude a bank transaction you downloaded into QuickBooks Online.

 

However, if you manually created this transaction, you can go to your bank register and delete it from there. Let me guide you how.

 

  1. Click the Gear icon, then select Chart of accounts.
  2. Select the bank account and click View register.
  3. Locate and select the created credit card charge. Then, click Delete.
  4. Click Yes to confirm.

 

You might want to learn more about processing credit card payments in QBO. This article will help you through the process: Process a credit card payment in QuickBooks Online.

 

Please let me know if you need further assistance deleting credit card charges. I'll be standing by for your response, @ross291.

my-answer-is-nonsense
Level 5

Can I delete a duplicate credit card charge that did not clear?


@Mark_R wrote:

"If this duplicate credit card charge is downloaded from your bank, you can exclude it from the Banking page. Here's how:

 

  1. Sign in to your QBO account.
  2. Click Banking from the left menu.
  3. Select the appropriate bank account.
  4. In the For review tab, find and select the duplicate credit card charge. 
  5. Then, click Exclude.

 

I'm adding this article for more guidance: Exclude a bank transaction you downloaded into QuickBooks Online."

 

That part doesn't make sense. Only cleared transactions are downloaded to banking. Am I right?

LeizylM
QuickBooks Team

Can I delete a duplicate credit card charge that did not clear?

Hi there, my-answer-is-nonsense. 

 

Yes, you're correct. Only cleared transactions are downloaded to banking.


Let me know how else I can help you with QuickBooks and your banking transactions. I'm always here to help. Have a good one!

ross291
Level 2

Can I delete a duplicate credit card charge that did not clear?

Hi Mark,

 

Thank you so much for the comprehensive solution. I had manually entered the charge with a diiferent vendor name so the software did not match the transaction...your suggestion made it quick and easy to correct the register.

 

The best,

 

Ross

AlexV
QuickBooks Team

Can I delete a duplicate credit card charge that did not clear?

Hello ross291!


I'll take this opportunity to thank you for reaching out to us. I'm glad that my colleague was able to assist you and fix the duplicate credit card charges.


Please know that we're always available if you need our help. You can always post here!

Need to get in touch?

Contact us