Can I list a company as a customer and a vendor in QBO?

Hi,

This is very old fashioned, please note other bookkeeping software's allow you to assign both supplier and costumer status to the same contact.

The obvious benefit is that you can track all transactions of that relation at once, the way it is setup now is a nightmare.

Please get the developer team to fix this. 

Many Thanks 

I can see how the benefit of being able to assign both supplier and customer status of the same contact would aid you in managing the different aspects of your business using QuickBooks Online (QBO), @yanki-citivi-co-. That's why I'm here to share a few details about this.

We take customer suggestions as opportunities to improve the various features within our products. Therefore, I would encourage you to send suggestions or product recommendations.

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

I've attached screenshots below that show the first four steps.

Also, to further guide you in managing your customers and suppliers as well as their transactions in QBO, I would encourage you to check out this article: QuickBooks Help Articles. You can click the More Topics button to view other selections and watch helpful video tutorials to learn your way around the product.

On top of that, I'd also recommend visiting this page to keep you updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

I'm all ears if you have other concerns about managing your customer and supplier list and their transactions in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @yanki-citivi-co-.

Yeah, This is problematic as well as I have customers who purchase services from me, and  I also purchase equipment from so need to record those purchases.  Saying to create two identities for the same company is very broken thinking.  One may be capital assets and the other services, so absolutely need to be recorded properly.

Totally agree!! Having to set up the SAME company twice is archaic. Software should be able to handle a single list while permitting vendor and customer functions concurrently.

I need to record Amazon as a customer for the sales, and a supplier for the charges. I need these to contra each other on the sales ledger, so i can allocate the net payment received to the balance 

Is this possible? I am pretty sure Xero can do it, and always though QB was the better product.

Thanks

I have also provided a feature request on this following your request.  How soon can we get the feature implemented?

This response is NOT a solution.  In the world of software and poor technology I call this a work around. 

Creating 2 companies with slightly different names to represent a customer and a vendor is NOT the same as having a single company from which you can purchase or sell to.

This is clearly a technology limitation of the QB software. 

Please don't call this issue solved. 

Could not agree more.  The solution is not solved when you try to create a customer that you have already used previously as a corporation you still get this message preventing you from actually naming a corporation by the correct name

QB should make a vendor code & customer code in that way we can don't need to rename a company. 

So I'm new to this and I'm trying to do what's been discussed in that trend since the 20 of March 2021.

We are now in March 2023, 2 years later.

Are we going anywhere with this, is it worth putting any of my time into trying?

or should I just manually input my client information that's already present in the system as a vendor and used another name for him?

Just too bad too that I can't have both tap open at the same time to copy and paste this, I guess I could export it to excel and copy it from there but that's so many long steps for something that's right there.

We're taking note of your feedback and suggestion, @KarlBil.

I understand you want to add customers and vendors with the same name and information. As mentioned by my colleague Rea_M above, this option is currently unavailable in QuickBooks Online (QBO).

As a workaround, you can use another name or add one letter to the name to be accepted in the system.

While this option isn't available, I suggest submitting feedback directly to our product engineers. They may look into this suggestion further and consider adding the option in QBO. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

You can also visit our Customer Feedback page. This will help you track the status of your product request and get the latest updates from our developers. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.

Why waste time submitting feedback when clearly they won't implement this? This thread has been ongoing for 2 years with no fix, and there are countless posts about this exact issue. Fix your $hit QB!

Yeah this isn't a solution, it's a bandaid. "Slightly changing the name of the business" isn't an option? This creates so many consistency issues.

Need to be able to have the customer list as a vendor as well.  We need a solution for this not a work around. 

I completely agree with this.

I have a number of Customers who are also suppliers (vendors)

By setting up differently I have to check the balance owed from and balance owed to rather than it netting off against each transaction.

Very poor, Needs sorting

Please come up with a solution for this that's not a work around.  There are many requests for this feature. 

The feedback site allowed me to find what I needed. Intuit's response is less than impressive. the community provided a workaround for having the same entity as a customer and vendor. That is their job to help get done what needs to be done.

Conversely, Intuit's job is to fix the obvious problems. Having one entity with multiple roles was a feature accounting software has had for as long as I can remember (30+ years). Intuit is more interested in selling more products than making their product better. It is a toy not a serious business tool.

I'm facing the same problem here, which's very stupid from QuickBooks, How to change the name of a Company are you kidding me? Very unprofessional many users complaining and nothing is happening.

Same issue! Dumb design!