Can I turn off the automatic emails that customers get

Hello there, @proflow-plumbing.

I want to ensure I can provide a timely solution to your email concerns. Thus, I have to ask for some details about this. This way, I can provide the best solution.

Could you please tell us what automatic emails they are receiving? Is it coming from your created recurring templates or are you referring to something else?

I'd appreciate it if you could provide more details about your concern. I’m looking forward to your response.

I want to shut off automatic emails to customers when an invoice is updated with a payment

I wish to turn off the setting for automatically emailing a customer when an invoice is updated

Hi there, Jim1234567. Allow me to chime in and clarify things for you.

If you have clicked the Save and send option, your created invoice will automatically be sent to your customer. 

You'll want to select the Save and close button on your invoice. This way, the program will not send automatically when the invoice is updated.

Also,  make sure there isn't any recurring invoices set up for the customer. 

I'm also attaching these links that you can utilize for guidance. These can walk you through the steps on how to personalize and record your invoice payment:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Feel free to leave a reply if you require further assistance with managing your invoices in QBO. The Community team is here to help you anytime. Have a great day!