Hello there.
Let me help you out with your sales receipt concerns.
One possible reason you're having issues with your sales receipt could be a cache buildup.
To fix this, you can begin performing basic troubleshooting. I recommend trying these steps to allow web pages to load correctly and prevent them from getting blocked.
- Switch to a private or incognito browser.
- Restart your browser.
- Clear your browser's cache and cookies.
- Add Intuit as a trusted site.
- Use other supported browsers.
Additionally, I'd like to know if you're a standard user so we can investigate the issue further. You can leave a reply below this thread.
I'm leaving this article with more details about making sales receipts: Create sales receipts in QuickBooks Online.
You can also make recurring sales receipts for payments you collect regularly. Here's an article for your guidance: Set up a recurring sales receipt in QuickBooks Online.
Get back to this thread if you have other concerns about sales receipts. I'll be around to help you out.
