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JoopLa
Level 1
posted
‎July 13, 2025 10:13 AM
last updated ‎July 13, 2025 10:13 AM

Can't email invite from QBO Accountant

I'm a new user to QBO accountant. Earlier this month, I created my first invoices and emailed them from QBOA to the client. Invoices went and client paid the invoice via ACH. I am today trying to do the same thing however QBOA is telling me that I "can't send email with my subscription." If I click the send email button, it will open a window for my default mail application. But that's not what I want and that's not how it worked previously. I removed my email address from the company profile settings and then input it again. Still not luck. Any ideas?

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1 Comment 1
FaithA
QuickBooks Team
QuickBooks Team
‎July 13, 2025 11:34 AM

Can't email invite from QBO Accountant

Hi, JoopLa. To resolve this, we can check your Company Name and Company Address. 

 

  1. Ensure that the Company Name is filled out accurately and reflects your accounting business.
    1. Log in to your account.
    2. Click on the Settings icon.
    3. Under the Your Company section, select Account and Settings.
    4. In the Company tab, ensure that your Company Name is correct.
       
  2. Confirm that the Company Address is complete and formatted correctly.
    1. While still in the Account and Settings section, remain in the Company tab.
    2. Verify your correct Company Address.

 

If everything appears to be in order and you’re still encountering issues, it’s possible that your subscription may have certain restrictions or that your account settings need adjusting. In that case, I recommend contacting our live support team for further assistance. They can check for account-specific limitations and provide more detailed guidance:

 

  1. Sign in to your QBO company.
  2. Click Help.
  3. Enter a keyword or topic about the situation.
  4. Select Contact Us to connect with an expert for help.

 

If you have any additional questions or need further assistance, please feel free to ask in this thread. We're here to help.

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