Can’t get back to dashboard after creating an invoice from customer page. The back button gets me back to the customer but I can go no further

Hi there, @dr-jessamyn. 

I can see how important to find your way back using the Back button. Not to worry, QuickBooks Online has shortcut tools that allows you to quickly navigate the tasks you need to perform. By clicking the Dashboard menu from the left panel, you'll be directed to the homepage dashboard.

In such case, we can perform basic troubleshooting to resolve the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If you can go back further using the Back button, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

Additionally, the Dashboard has two different tabs: Get things done and Business overview. These tabs have significant functions that help speed up your work. Check out this article to learn more: Get to know your Home Dashboard.

Feel welcome to visit us again and post a comment if you need further assistance with navigating QuickBooks tools. We're always here to help, @dr-jessamyn.

Hi @dr-jessamyn.

Hope you’re doing great. I wanted to see how everything is going about using the Back button. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

This issue is still not resolved. Here is my description of what is happening:

I am using QB app on my (freshly updated) iPad.

1) Go to a client/ customer, new or existing

2) Create an new invoice

3) Click the "back button"/ arrow at the top left

4) Puts me back into the client, though at this point the screen looks  odd, with the client name mashed into the top left and the back button obscured

5) Stranded! Nowhere to go from there. I literally can go NOWHERE.

6) Close the app and reopen.

I addressed this a month ago. I was given a case number and told that I would be contacted with progress on this issue. I have not been contacted, and when I just tried to reply to my "case" email, I received a notification that the case is closed. 

How is it closed, when nothing is resolved?
I need to know if anyone is working on this. It is costing me time and frustration.

If it cannot be resolved I need to be refunded for the subscription and I will be finding a new product to use.

thank you

Dr. Kennedy

Also you missed the mark. This is a problem with the APP and on an iPad which has no keyboard but that which the app provides. So when I'm stranded, I am truly stranded. There is no cache, there is no keyboard; if I cannot use the "back button" (an arrow at the top of the screen) then it is game over, close the app, restart

I have deleted and reinstalled the app.

I have updated the iPad.

I am not buying a keyboard just to use your broken app.

I need resolution to this problem.

Thanks for following up with the Community, dr-jessamyn. I appreciate your detailed information.

Since you're encountering issues while using the app, I'd recommend refreshing its data. This helps refresh the application and eliminates common display issues.

Here's how:

1. Use your Menu (☰) icon.
2. Choose Help & Feedback.
3. Select Refresh Data, then Refresh.

If you continue having issues with your display, you can also try offloading the app:

1. From your device's homescreen, go to the Settings app.
2. Access the General section and choose iPhone Storage.
3. Find your QuickBooks Online app, then select it.
4. Tap Offload App.

In the event you continue having display issues, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary. They can be reached using the (?) Help option in your app.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a lovely day!