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jpquis-gmail-com
Level 1

Can you change the payment status back to unpaid? I'm not sure why two payments that weren't received is showing as paid.

 
Solved
Best answer July 19, 2020

Best Answers
Mark_R
QuickBooks Team

Can you change the payment status back to unpaid? I'm not sure why two payments that weren't received is showing as paid.

Thanks for posting here in the Community, @jpquis-gmail-com.

 

Yes. You can find and delete the payment made to change the status from paid to unpaid.

 

Here's how:

 

  1. Click Sales from the left menu.
  2. Go to the All Sales tab and click the Paid bar.
  3. Find and open the payment made.1.PNG
  4. On the Receive Payment page, click More and select Delete.2.PNG
  5. Click Yes to confirm.

After deleting the payment, the invoice status will be back to unpaid.

 

Also, it's possible that the Automatically apply credit option is turned on that's why when you receive a payment, it'll apply to the past invoices. To keep this from happing in the future, I suggest turning off the option.

 

  1. Click the Gear icon, then select Account and Settings.
  2. Go to the Advanced tab.
  3. In the Automation section, click the pencil icon to edit and remove the checkmark in the Automatically apply credits option.
  4. Click Save, then Done.3.PNG

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need more help with your invoice payments, or if there's anything else I can do for you. Of course, I am always here ready to help you whenever you reach out. Have a great day and take care always.

View solution in original post

2 Comments 2
Mark_R
QuickBooks Team

Can you change the payment status back to unpaid? I'm not sure why two payments that weren't received is showing as paid.

Thanks for posting here in the Community, @jpquis-gmail-com.

 

Yes. You can find and delete the payment made to change the status from paid to unpaid.

 

Here's how:

 

  1. Click Sales from the left menu.
  2. Go to the All Sales tab and click the Paid bar.
  3. Find and open the payment made.1.PNG
  4. On the Receive Payment page, click More and select Delete.2.PNG
  5. Click Yes to confirm.

After deleting the payment, the invoice status will be back to unpaid.

 

Also, it's possible that the Automatically apply credit option is turned on that's why when you receive a payment, it'll apply to the past invoices. To keep this from happing in the future, I suggest turning off the option.

 

  1. Click the Gear icon, then select Account and Settings.
  2. Go to the Advanced tab.
  3. In the Automation section, click the pencil icon to edit and remove the checkmark in the Automatically apply credits option.
  4. Click Save, then Done.3.PNG

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need more help with your invoice payments, or if there's anything else I can do for you. Of course, I am always here ready to help you whenever you reach out. Have a great day and take care always.

View solution in original post

jpquis-gmail-com
Level 1

Can you change the payment status back to unpaid? I'm not sure why two payments that weren't received is showing as paid.

That did the trick! Thank you so much! 

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