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hankins-live-com
Level 1

Can you help? I paid my bill 3 days ago but my account doesnt show it

I paid the $35 3 days ago and it still says account is suspended and looks like i havent paid. Can someone help me with this?
1 Comment 1
MAnneJ
QuickBooks Team

Can you help? I paid my bill 3 days ago but my account doesnt show it

Yes, Hankins. I'll help you check why your payment didn't go through. 

 

One possible reason for your payment issue is outdated billing information. Make sure the billing address in QuickBooks Online matches the address on your credit card statement.

 

Here's how: 

 

  1. Go to the Gear icon, then Account and settings.
  2. Select the Billing & subscription tab.
  3. Under Payment method, choose Edit.
  4. Enter the credit card information by typing in the complete information and the security code. Verify that the billing address in QuickBooks Online is the same one that appears on your credit card statement.
  5. Select Save Changes.

 

Once you've completed the steps, please log out and back in to see if the changes took effect. If the issue persists, please reach out to our support for further assistance.

 

Additionally, you can change your payroll subscriptions annually in QuickBooks Online. 

 

If you have more questions about billing or subscriptions, please leave them in the comments, and I will be happy to assist. Have a great day.

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