cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Can you tell me why are all my applied payments showing up at the bottom of a customers page instead of under the invoice it is applied to?

All the invoices are listed first, then all the payments after. It used to have the payments after the invoice it was applied to.
3 Comments
Highlighted
QuickBooks Team

Can you tell me why are all my applied payments showing up at the bottom of a customers page instead of under the invoice it is applied to?

Hi there, jeannek1. Thanks for reaching out to the Community about this.
 

If your payments are showing up grouped together at the bottom of a customer's Transaction List, it's possible you might've accidentally sorted them using the TYPE column. There's other columns that you can sort with, but sorting by type specifically groups records together like you're seeing.

 

To fix this, you can sort them by date.
 

Here's how:
1. Move your cursor over the DATE column.
2. Click it until it's in ascending (▲) or descending (▼) order.


You'll be able to find many helpful resources about using QuickBooks Online in our help article archives.
 

I'll be here to help if there's any additional questions. Have a wonderful day!

Highlighted
Level 2

Can you tell me why are all my applied payments showing up at the bottom of a customers page instead of under the invoice it is applied to?

Thank you so much!

Jeanne

Highlighted
Level 2

Can you tell me why are all my applied payments showing up at the bottom of a customers page instead of under the invoice it is applied to?

Thank you so much! It worked!

Jeanne

Need to get in touch?

Contact us