Greetings, @catsitterjen. I'm sorry for the trouble you're facing with QuickBooks Self-Employed. I understand that having access to your invoices is vital for the smooth operation of your business. I acknowledge the negative effect this problem has had on your business activities, and I'm here to offer some details regarding this matter.
At the moment, we have been receiving reports of a recurring problem with the invoice feature in QuickBooks Self-Employed. Our technical engineers have initiated an investigation (INV-90843) to address this issue, which is still ongoing. We understand the urgency of resolving this problem promptly. Please rest assured that our dedicated team of engineers is actively working on finding a solution to identify and restore your ability to view all your invoices.
With this, I would recommend getting in touch with our Customer Care Support Team so you'll be added to the list of affected users and be notified through email once an update about this investigation will be available.
Here's how:
- Click on Help (?) and hit Contact Us. If you're using the QuickBooks Self-Employed app, tap the + button and choose Ask QB Assistant.
- Type in "talk to a human", then tap Continue.
- Choose which way you want to connect with us.
• Have us call you
• Chat with us
Be sure to contact them within their business hours so you'll get timely assistance.
Also, I would suggest accessing your invoices using the QuickBooks Self-Employed app as a workaround so you can keep up with your customers.
If you wish to add sales tax to your invoices in the future, you can use this article as your reference: Manually track sales tax in QuickBooks Self-Employed.
We are fully committed to getting you back to work as soon as possible, and we appreciate your patience throughout this process. If you require any updates regarding this ongoing investigation, please feel free to reply, and I will provide you with the necessary information. Stay safe.
