cancel
Showing results for 
Search instead for 
Did you mean: 
paracleteconsult
Level 1

Cannot find customer to send new invoice to? When trying to recreate customer and new invoice, the system sends me an error message saying the customer exists.

 
1 Comment 1
RaymondJayO
Moderator

Cannot find customer to send new invoice to? When trying to recreate customer and new invoice, the system sends me an error message saying the customer exists.

It's great to see you here today, @paracleteconsult

 

The error message happens when the customer's name already exists in the file. That's why you're unable to locate the customer from the list when creating a new invoice. 

 

To help fix this, let's change the display name from the Customers tab. Let me guide you how. 

  1. Go to Sales from the left menu. 
  2. Select Customers
  3. Find the duplicate customer, and select the name to open the profile. 
  4. Choose Edit
  5. In the Display name as field, add a digit at the end of the name. 
  6. Click Save.

 

The screenshot below shows you the last two steps. For detailed instructions, see the Change the display name section through this article: The Name Supplied Already Exists Error.  

ChangeCustomerDisplayName.PNG

 

If you no longer need the duplicate customer, you can make it inactive. This way, the system will allow you to add an identical name when recreating the customer. Then, create a new invoice for him. 

 

Once your customer pays the invoice, use the Receive payment feature to record the payment. Just go to the + New button from the left menu. For more details, check out this article: Receive Invoice Payments

 

I'm always here to help if there's anything else you need. Have a good day, @paracleteconsult

Need to get in touch?

Contact us