Cant view invoices on app anymore

Warm greetings from the QuickBooks Community, @brichter86.

I want to ensure we resolve the issue about viewing invoices using QuickBooks Self-Employed mobile app. These troubleshooting steps I'm sharing will help us figure out the reason behind them.

Before proceeding, can you share a screenshot of the app where invoices aren't accessible? Are there any errors? Any additional information will help us provide an accurate resolution.

The stored cache may cause unusual behavior in the QuickBooks app because it affects the performance. We can reset it to verify if it is causing this odd behavior. This process plays the same role as clearing the cache from your web browser, which helps us start again with a clean slate.

Follow these steps if you are using iOS:

1. Go to Menu ☰ and select Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

Otherwise, proceed to the instructions below for Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click YES to confirm.

Once done, open the invoices again. If you're experiencing the same result, uninstall and re-install the QuickBooks Self-Employed (QBSE) application.

I also recommend logging in to your QBSE account through the website. This confirms that the issue only happens in the app.

Feel free to create invoices on the go. You can also customize and process it conveniently.

If everything settles, continue working on receiving customer payments:

• Record or attach expense receipts in QuickBooks Self-Employed
• Manually track sales tax in QuickBooks Self-Employed

We give the procedure above to address common issues in the mobile app. I'll be right here if you have follow-up questions about invoices. Don't hesitate to add any concerns personalizing the forms too.

• I have iPhone 12 plus with iOS 16.5. I haven’t been able to access my invoices for the last month or so. Problem started when quickbooks changed the look of the invoices. I can access them on the website with no problem but not on the app. It just says “Invoices unavailable swipe down to refresh”. I do that to refresh and it comes up with a “we’re having trouble connecting Try again later” message. There is not a menu button like you described. Only help button in settings goes to qb assistant. No app refresh data option. I also deleted the app and reinstalled it with same results.

Thank you for getting back to us and providing us with more details about the error you're having with your invoices, @brichter86.

There's an ongoing issue when trying to access invoices in the mobile app for QuickBooks Self-Employed (QBSE). Our customers are encountering the error message Invoices unavailable. Swipe down to refresh the screen. If that doesn't work, please check back later and try again. We're having trouble connecting. Please try again later.

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Self-Employed Support. Then, let them add you to Investigation No. 88396.

In the meantime, you can access your invoices through the web. You can access QBSE through this link. 

Here's how you can create invoices through the web and set up online payments so customers can pay you for their invoices electronically: Create invoices in QuickBooks Self-Employed.

Let me know if you need more help with your invoices. I'm always glad to help in any way I can. Have a great rest of the day!

I’m having the same issues. I can’t get any help from QuickBooks 

Does not work on the app or the website 

Doesn’t work on the website either 

We recognize the importance of a smooth and seamless experience with our platform, dakotadan.

Currently, we have reported issues about being unable to view and create invoices in the QuickBooks Self-Employed mobile app and web browser. I want to assure you that our software engineers are working diligently to investigate the root cause of this problem. They are employing all available resources and expertise to identify the underlying issue and implement a prompt solution. 

I understand that time is of the essence, and we're fully dedicated to resolving this matter with the utmost urgency. Our top priority is to restore the functionality of QBSE, ensuring that you have access to all the features and tools you rely on for your business success. 

In the meantime, you can contact our Customer Care Team to be added to our list of affected users. We'll keep you stay current on our progress and deliver updates once it's available. Here's how to reach out to us:

1. Go to the Help icon.
2. Select Contact Us.
3. Enter a brief description of your concern in the box.
4. Proceed with Continue, then select your preferred way to connect.

Our live support is available Monday-Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM Pacific Standard Time. For a faster transaction, provide these investigation numbers to our representative: INV-89230 and INV-88396.

Furthermore, if you need to send an invoice to your client right now, consider issuing a manual one. Then, let them know that you'll email an electronic sales form once everything is sorted out. 

I'm also adding this article to help manage and personalize your invoicing preferences: Create invoices in QuickBooks Self-Employed.

Your patience and understanding are greatly appreciated throughout this process. Should you have any urgent concerns or require additional assistance, please don't hesitate to tag me below. The Community is open 24/7 and always ready to provide continuous support.

I did everything suggested but got absolutely no help!

I'm very frustrated with Quickbooks.

This is not what we want you to feel, @dakotadan. I haven't experienced your scenario myself, but I know that this hasn't been easy for you, and I can truly understand your sentiments. 

Upon checking here, INV-89230 and INV-88396 are still open and in progress. This means that our engineers are still working to give this concern a permanent fix. I want to make sure that this is dealt with right away since I know that businesses like yours have had to put off working on business-related chores because of the unavailability to view and create invoices in the QuickBooks Self-Employed mobile app and web browser.

Although we weren't able to provide you a time frame of when this will be fixed, please know that together with our engineers, QuickBooks is working double time to help our affected users get back to business. 

With that being said, I'd suggest getting in touch with our Customer Support if you haven't. It's the best we can do in the meantime so you'll be added to the affected users and receive email notifications of the latest updates. Be sure to contact them within their business hours (M-F, 6 AM to 6 PM and Saturday, 6 AM to 3 PM PT) so you'll get assistance immediately. You can follow the steps provided by my colleague above or refer to this article: Contact QuickBooks Self-Employed Support.

Just in case you want to learn how to track sales tax in QBSE, you can read through this article for more information: Learn how sales tax works in QuickBooks Self-Employed.

We appreciate your patience with this. And as always, feel free to post here again if you have any QuickBooks-related queries. You can always count on the Community team. It'll be our pleasure to help you out again. Take care.