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Thebaker
Level 1

Cash flow is incorrect

When looking back at cash flow for my small business, few month show zero cash flow. This btw is impossible as I was running in full operation. Its like few months data is missing from the total year. How do I fix that? The bank said its not them

3 Comments 3
Erika_K
QuickBooks Team

Cash flow is incorrect

Thank you for taking the initiative to verify this matter with your bank, Thebaker. Together, we'll identify and correct the cause of the zero amounts in your cash flow.

 

When you connect your bank and credit card accounts, the transaction download range varies. Some banks provide the last 90 days of transactions, while others go back as far as 24 months.

 

To understand your situation better, have you manually uploaded any bank transactions? Please note that the cash flow chart only includes transactions directly connected to your bank and credit card accounts.

 

With that in mind, I'll outline the following entries that are not included in the cash flow chart:

 

  • Credit card transactions
  • Transactions you've entered manually into QuickBooks
  • Multicurrency transactions
  • Journal Entries

 

Therefore, I recommend verifying both the accounts connected to your QuickBooks Online (QBO) and the accuracy of the transactions within those accounts.

 

I want to ensure you have comprehensive support, so I'm pleased to introduce QuickBooks Live Expert Assisted. This service provides personalized video chats with certified QuickBooks experts who can guide you in financial management, sales activities, and bookkeeping best practices.

 

Confidently manage your cash flow with QuickBooks Live Expert Assisted. Connect with certified experts for personalized guidance on mastering QuickBooks, optimizing your processes, and elevating your financial skills.

 

Lastly, I've included some resources below to help you manage your reports and use the cash flow planner effectively:

 

 

Share your thoughts or questions about tracking your cash flow in the comments section. Remember, the QuickBooks Community is available 24/7, providing a supportive environment for users seeking help. 

Rainflurry
Level 14

Cash flow is incorrect

@Thebaker 

 

Where are you seeing this?  On the Statement of Cash Flows report?  Are all lines showing $0 or just the 'NET CASH INCREASE FOR PERIOD'?

Rainflurry
Level 14

Cash flow is incorrect

@Thebaker 

 

If you're seeing it on the Dashboard, try running the Statement of Cash Flows report for those months.  Is it the same?  I'm always a bit skeptical of the dashboard graphs/totals. 

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