Clear out errors from A/R

I want to ensure this is taken care of, @hollys1.

Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage. 

Here's how:

1. Go to the File menu, then hover over Utilities.
2. Select Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
5. When the tool finishes, select OK.
6. Go to the File menu, and then hover over Utilities.
7. Select Verify Data.
8. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.

Also, make sure QuickBooks has its latest release. This is to ensure that everything is up to date.

You can check our Help articles page to learn some tips and tricks in managing your QBDT account. From there, you can read great articles that can guide you through the steps by steps process.

Drop a comment below if you have other questions. We're always here to help.

Verifying data came back as no problems.  Rebuilt just in case.  Didn't resolve problem.  Any other suggestions?

Thank you for reaching back out to the Community, hollys1! I appreciate that you took the extra step to verify and rebuild the file. I would recommend that you contact our team to take a deeper look into the matter. Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact us.
3. Enter a brief description of your concern and tap Search. 
4. Hit Start message. 

Please let me know how the conversation goes. If you have any other questions, my team and I will be happy to help! Take care.