Hello there, jnorman57.
I appreciate you for providing details about what you've done and a screenshot of your concern. I've got steps to ensure you'll be able to clear up those zero balances off your Account Receivable list in QuickBooks smoothly.
Based on the screenshot you've shared, it seems the created journal entry isn't connected to open invoices. That's the reason zero balances still appear on the AR list. To fix this, I recommend linking those mentioned transactions to clear up the zero balances.
Here's how:
- Click the Customers menu at the top.
- Choose Receive Payments.
- Enter the name of the customer in the Received From field.
- Select the invoice and choose the journal entry.
- Select Save & Close.
Once done, you'll now be able to view your data accurately.
In case you need guidelines on how you can organize your cash flow, and track sales, receivables, and profitability more accurately, you can read this article: Get started with customer transaction workflows in QuickBooks Desktop.
If you require additional assistance with your accounts receivable or any QuickBooks-related concerns, you can add a comment below. I'm always here to help you further, jnorman57. Take care!
