Company is closed down, and has no need for payroll. I need the charge refunded.

I'm glad to see you here in the Community, @lbmackichan. I'll show you how to get your funds back.

Our support team are the ones who can further assist with your concerns. Here is how to contact them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Ask the community for help from businesses like yours.
• Start a chat with a support expert.

 
Please note that if you're using Plus, Essentials, or Simple Start, our Support Team is open from M-F from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. For QuickBooks Advanced, they are available at any time.

Additionally, I added this link to help you track your funds within QuickBooks Online.

Drop your comment below if you require any clarification about your funds in QuickBooks. I’d be happy to assist you. Stay cool!