Hey there, nicholas. I'd be glad to help you figure out what's going wrong with connecting your Square to QuickBooks Online.
We can do this by carrying out the browser troubleshooting procedures in this situation. This enhances the performance and speed of your browser. Additionally, as this is probably a cache-related problem, you may use a private or incognito window to rule it out.
Please these shortcut keys to open a private browser:
- Google Chrome: Press CTRL + Shift + N
- Safari: Press Command + Shift + N
- Mozilla Firefox: Press CTRL + Shift + P
After you log in to your account in a private window, try to connect again your Square account, and if it works, you can return to your default browser and delete the cache. This will eliminate the erroneous webpage data. You may also use a different supported browser.
Moreover, you can also update the Banking page of QuickBooks to reflect the most recent transactions. Please see this article for the detailed steps: Download the most recent bank and credit card transactions in QuickBooks Online.
However, if the issue persists, I'd like to ask if you receive a specific error when connecting your Square account. This allows us to investigate further and provide you with the best solution for your problem. A screenshot would also be a great help.
For more details about managing your Square transactions, you can read through this article: Connect your Square account to QuickBooks Online. This will provide you with tips to ensure the product and service names in QuickBooks match up exactly with what you have in Square.
I'll be around if you have any additional information or clarification. Happy New Year in Advance, and stay safe!
