corrupted receiving vouchers

Thanks for dropping by the Community, GNVEWPS. Let's ensure we get this sorted out. This way, you can immediately enter the bill for the received items.

Let's undertake some troubleshooting to determine the cause of the issue. I'd suggest running the Verify/Rebuild tool. Verify will identify any data corruption, while Rebuild will attempt to repair the observed damaged data. It also enables your QuickBooks software to refresh the company file's data.

Be sure to create a backup copy of your business file before you start the procedure. Having a backup allows you to restore it if any changes occur.

Here's how:

1. Open the file on the company 
2. Click the File tab and choose Utilities.
3. Select Verify Data.
4. If you see an error, go back to the utilities menu and pick Rebuild Data.
5. Follow the on-screen instructions. 

For more information, visit this link: Check and Rebuild Data in QuickBooks Desktop.

Additionally, make sure your QuickBooks Desktop is up-to-date. This way, you always have the latest features and fixes.

Moreover, check out the following articles below to learn more about managing accounts payable and other related matters:

• Accounts Payable workflows in QuickBooks Desktop
• Expenses and vendors FAQs

If you have more questions about handling your vendor bills, I'm always here to help. I'd love to hear more from you in the section for comments. Keep safe!

MichelleBh,

Thank you for the reply. I ran the Verify Data and it replied there were no problems found.

QB is up-to-date.

Any other suggestions?

Thanks! ~ Jeri

Thank you for getting back to us, Jeri.

I appreciate you for trying the steps shared by my colleague. At this time, I'd recommend reaching out to our phone support agents. One of them has tools that can check your file and investigate this further.

You can contact them through the Help menu.

I'll be around whenever you need help with recording vouchers.