Thanks for the reply, however I have already verified these aspects and is exactly as you mentioned. Still when we run the report we still see zero. 

Thanks for confirming with us, @BCS2020.

I can see that you already verified and recorded sales transactions to fill the COGS amount. In addition, keep in mind that even though sales transactions are created but the item's cost is not set up, COGS will provide a $0 or incorrect amount.

However, if you have entered the cost of items or recorded the cost in an expense transaction and still the account shows a $0 value, I recommend contacting our Care Support team to review this further. They have tools to pull up your account to investigate the issue and give you additional steps to fix it.

Here's how:

1. Go to Help on the top right.
2. Select the Search tab and then hit Contact Us.
3. Enter your concern and hit Continue.
4. Choose to start a chat or get a callback.

I'm adding this article for more information: Understand Inventory Assets and COGS tracking.

For additional insights, consider checking out this article for future reference: Set Up Products & Services: Non-inventory, Service Items, & More.

Feel free to place some updates here or if you have other concerns, let us know. We're always here to back you up. Stay safe and well.

QB for companies that buy and sell products and services have to set up your items very carefully. Any product or service that you buy and then sell has to be an item with 2 ways: One income (when your customer pays) and one expense (when you pay your vendor/supplier). There is a little box you have to check, it says: This item is used to assemblies or is purchased for specif customer job...That little box checked makes all the difference. Below system will ask you what expense account you want to use...It has to be a COG...How do you created? View Lists/ chart of accounts/ Create New

When ask you type scroll down until finding Cost of Good Sold. Name the account as accurate as possible: i.e. Plastic balls...Now you have to have an income account: SALES/ Plastic Balls...From now on every time you place an order (linked to a sale), you invoice your customer and you enter a bill from a supplier you chose that item which automatically is going to link your COGs and it is going to show like that...That like box checked make a whole difference in your Profit and Loss.