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luispal
January 24, 2022
Question

Credit card credit duplication?

  • January 24, 2022
  • 2 replies
  • 6 views

I performed a credit card credit. Now I can't reconcile due to what looks like three items listed for that credit. I have excluded one of the items but when I try to reconcile the credit card. One still shows us on the reconciliation list. How do I resolve this?

2 replies

Pete_Mc
Level 5
January 24, 2022

Did  you manually make and entry and then let the Bank Feed make a duplicate entry? Or by chance did you somehow change a date so an item that should be in next month is showing up when you try and reconcile this month?

 

You've hit upon the exact reason why we Reconcile every month, to figure out if we have any errors in what we put into the Register or if there are any errors on the Banks side.  Both obviously happen occasionally. 

 

So look closely at the transactions that are giving you the issue and see if you can figure it out.  And does the Credit appear to be a Return or Payment?

luispalAuthor
January 24, 2022

I'm looking to see about the manual entry and bank feed. I did have an issue where the bank feed did not sync the credit card data. I found on the forum a thread where Capital One had that issue with QBO. Although, I'm sure it wasn't me doing a manual entry since I have never needed to do one.

The credit seems to me to be a payment--not sure if it would tell me.

 

Thanks!

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