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PaysTooMuch
Level 2

Credit Card Refund listed on AR report has positive balance and cannot be removed

I've been searching for months for an answer and thought I might go ahead and ask:

I have an entry on my AR report that is listed as Credit Card Refund and has a positive balance.

I cannot figure out how to offset this or why it is listed to even remove it from the report.

I am not sure if I should delete it because I'm not sure what it ties to. If anyone has any suggestions it is most appreciated, I'm currently on Desktop Enterprise.

3 Comments 3
SarahannC
Moderator

Credit Card Refund listed on AR report has positive balance and cannot be removed

Hello there, PaysTooMuch.

 

It could be that you have overdue invoices that's why it's showing a positive balance. We can open the credit card refund to check and verify where it is associated.

 

  1. Run the A/R report.
  2. pen the transaction by clicking it twice.
  3. Review the amount and correct it if necessary.
  4. Click Save and Close.

 

For more details about managing report in QuickBooks Desktop, check these articles:

 

 

Let me know if you have other questions. Take care always.

PaysTooMuch
Level 2

Credit Card Refund listed on AR report has positive balance and cannot be removed

Well, I did as you said and the only info I gleaned from that is that it was refunded at the terminal - but I already knew that. There was no other additional info available and there are no overdue invoices for that customer. Thank you for your answer!

JonpriL
Moderator

Credit Card Refund listed on AR report has positive balance and cannot be removed

Hello @PaysTooMuch,

 

Thank you for letting me know the results after following the suggestion shared by a colleague above. Since pulling up the report mentioned wasn't able to show up any open invoices of your customer, you'll have to create an offsetting transaction depending on how you enter the credit card refund.

 

That being said, here's an article you can read to learn more about how you can fix your account receivable balances. This article will also give you a few examples depending on which scenarios apply to you: Resolve AR and AP balances in Cash Basis.

 

Additionally, you can also browse for the content of this helpful article to get a better view of your business's financial status: Know where you stand financially.

 

If you have any other questions, you can always leave them in the comments below. I'll be here to address them. Stay safe!

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