Hi there, badger24.
Thank you for visiting the QuickBooks Community. I appreciate you for performing some steps and for contacting our QuickBooks Support to fix the issue. With this, I'll be sharing troubleshooting steps to ensure you can export a specific report in QuickBooks Desktop smoothly and completely.
To start with, I suggest running the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies potential data damage issues that might've caused the sales rep data to disappear in QuickBooks, while the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.
To Verify data:
- Go to the File menu.
- Scroll down to Utilities.
- Select Verify Data.
- Click OK.
To Rebuild Data:
- Go back to the File menu.
- Choose Utilities.
- Select Rebuild Data.
- Click on OK when you get the message Rebuild has completed.
For further details, you can refer to this article: Verify and Rebuild Data in QuickBooks Desktop.
When you're running the QuickBooks Desktop program, you'll have to make sure that your computer meets the recommended system requirements. This is to have the best experience while using QuickBooks Desktop and avoid any issues when handling your data and other features in the program. You can open this article to see further details: System requirements for QuickBooks Desktop 2023.
However, if the issue persists, I suggest contacting our QuickBooks Support again. They have the tools to pull up your account which is needed in investigating the cause of this unusual behavior like the sales rep data disappearing when exporting a report from QBDT.
Lastly, you may refer to this article to see steps on how you can memorize reports in QuickBooks so the same settings of the customized report are available for future use: Create, access and modify memorized reports.
I got your back if you have any other concerns about exporting reports in QuickBooks. Don't hesitate to leave a reply below, badger24. Have a great day!
