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Dekorasyon Gifts
Level 1

Credit Memo

We sell a customer an item.  They report that the item in damaged.  We create a credit memo for the item and refund the customer.  We do not want the item returned.  However, Quickbook automatically puts that item back to stock.  How do we make sure that QB does not add the item back into our inventory.

1 Comment 1
BigRedConsulting
Community Champion

Credit Memo

In this case don't actually use the inventory item on the credit memo, as that will return the item to inventory.

Instead use an other charge type item, probably set up to use the same income account that is used on the original item.

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