Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowWe use the Invoices and Received Payments report. just realized at least one customer is missing in it. The missing customer (our largest customer) has both invoices issued and payments received during the period shown in the report. If I run an A/R aging report, the outstanding invoices show up-- so I know the invoices were created. But the Invoices and Received Payments report is excluding activity from this customer. And no idea why as no filters are set and didn't customize the report in any way. Any input?
Solved! Go to Solution.
Hi there, @PlantedSolarFinance. When you say the report shows "no filters set," could you double-check the specific date range selected? It’s also important to verify how those payments were entered.
If a payment was downloaded from your bank feed, ensure it is matched to the specific invoice.
If you recorded it as a deposit, you'll need to link that deposit directly to the invoice to ensure it's accounted for correctly.
Unpaid invoices will only appear in the A/R Aging Summary Report and not in the Invoice and Received Payments Report.
You need to record a payment first, whether it is a full or partial payment, so that it will appear in the Invoice and Received Payments reports.
Let us know if you have further questions. We're here to help you anytime.
Hi there, @PlantedSolarFinance. When you say the report shows "no filters set," could you double-check the specific date range selected? It’s also important to verify how those payments were entered.
If a payment was downloaded from your bank feed, ensure it is matched to the specific invoice.
If you recorded it as a deposit, you'll need to link that deposit directly to the invoice to ensure it's accounted for correctly.
Unpaid invoices will only appear in the A/R Aging Summary Report and not in the Invoice and Received Payments Report.
You need to record a payment first, whether it is a full or partial payment, so that it will appear in the Invoice and Received Payments reports.
Let us know if you have further questions. We're here to help you anytime.
thanks. Mystery solved. I didn't realize that invoices only showed up here if already paid. I naively assumed Open Invoices would show up here as well. That explains it. Thank you for helping to resolve this!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here