Customers are not able to make payments with invoice link

There are possible reasons why your customers are unable to access the invoice link, @vinanthie.

Before anything, Can you please tell me what error messages your customers are seeing when they try to use the payment link? If they haven't received any error messages, I suggest troubleshooting their browser to resolve any connection issues. This should help to get the link working properly. 

•  Clear their web browser cache.
•  Right-click Review and pay in the invoice email and copy the URL. Open a web browser and paste the link.

Then, let's ensure that QuickBooks Online is compatible with your customer's web browser. Using unsupported browsers is another factor to consider.

For more detailed information, you can check this article: What to do if your customers can't pay their invoices online.

However, if you don't have QuickBooks Payments, you may want to consider signing up so that your customers can access the invoice link.

If the issue persists, I recommend you contact our Customer Care Support Team to conduct a thorough investigation to identify the root cause of the issue.

Moreover, if you want to manually record your customer's payment in the future you can check this guide: Record invoice payments.

If you have additional questions regarding invoice links or QuickBooks payment processes, you can always go back to this thread. Our team is dedicated to helping you, @vinanthie. Take care.

If customers are unable to make payments using an invoice link, there could be several potential reasons for this issue. Here are some common troubleshooting steps to identify and resolve the problem:

1. Check the Invoice Link: Ensure that the invoice link provided to the customers is correct and functional. Verify that the link is pointing to the correct invoice and that it is not expired or invalid.

2. Payment Gateway Configuration: Verify the configuration of your payment gateway or payment processor. Ensure that the gateway is properly configured to accept payments and process transactions for the invoices generated.

3. Payment Methods: Confirm that the payment methods supported by your payment gateway are compatible with the invoice link. Some payment gateways may have limitations on the types of payment methods supported for online payments.

4. Customer Communication: Communicate with the customers to understand if they are encountering any specific errors or difficulties when trying to make payments using the invoice link. Collect feedback from them to identify any potential issues or obstacles.

5. Browser Compatibility: Check the compatibility of the invoice link with different web browsers and devices. Ensure that the invoice link is accessible and functional across various browsers and platforms.

6. Error Messages: If customers encounter error messages or issues during the payment process, investigate the error messages to identify the underlying cause. Error messages can provide valuable clues about the nature of the problem.

7. Payment Gateway Integration: If you have recently integrated a new payment gateway or made changes to the payment processing system, ensure that the integration is properly configured and functioning correctly.

8. Testing: Test the payment process using the invoice link from the perspective of a customer to replicate the issue and identify any potential problems. This can help pinpoint the root cause of the issue.

9. Contact Support: If the issue persists despite troubleshooting efforts, contact the support team of your payment gateway or invoicing system for assistance. They can provide further guidance and troubleshooting steps to resolve the issue.

Thank You!!!!