Question

Data corruption in Desktop for Mac 2022

Forum|Forum|4 years ago
May 5, 2022
3 replies
7 views

Has anyone had trouble with Quickbooks for Mac, desktop 2022, and their data becoming corrupt or QB crashing?

QuickBooks Desktop for Mac

G

GebelAlainaM

QuickBooks Team

Thank you for providing details about your concern, @BCI2002. I'd be glad to assist you.

QuickBooks Desktop for Mac releases updates to improve the program functionality. You'll need to make sure the system is updated to its latest release. After that, you can start uninstalling and reinstalling the program to isolate the issue.

Another option is, you can can run the Verify and Rebuild tool to help fix the issue.

Here's how to verify data:

Go to the File menu, and choose Utilities.
Select Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check”, you'll need to rebuild your file. If there are no problems with your data, you’re done.

If there are problems with your company file, you'll have to rebuild it.

Here's how:

Go to Files, then select Utilities.
Choose Rebuild Data, and then click OK.
Tap OK to make a backup to prevent data loss along the process.
Hit OK to continue the rebuild process.

If you need more insights about the verify and rebuild process, you cab check out this article: Verify and Rebuild data

I'll be here if you need anything else. Take care always!

BCI2002Author

Sadly, I have done those things and it did not help. I have a case # and Intuit is having to take my backup and see what may have gone wrong. I was just curious if others have had issues since upgrading to the 2022 version of QB desktop for Mac.

MarsStephanieL

Level 6

I don't want you to feel this way, @BCI2002. I appreciated you for giving us an update about the data issues you've encountered on QuickBooks Desktop (QBDT) Mac. I can assure you that our support team is doing its best to help you get back on track.

For now, I can share an additional workaround that can fix it. You can clean install the QBDT Mac application on your computer to ensure that the updates have been correctly installed.

If you have your backup handy, you can begin the process. If not, I recommend getting a backup file first.

Once you have the backup file, you can start uninstalling and reinstalling the program. Here's how:

Close/Exit QB and click the Finder menu on your desktop, then Go.
Select Applications, then drag the QB icon to the Trash.

Then, remove QuickBooks PLIST files to revert all preferences to their default settings. Here's how:

Go back to the Finder menu, then Go.
Hold the Option key, then select Library.
Open the Preferences folder, then find the PLIST files with QB and your version in the name, then drag them to the Trash.
Empty the Trash.

After that, restart your computer, and reinstall QBDT. Check out this article for further guidance: Install and set up QuickBooks Mac Desktop.

To know more about the process, I'm also including this article: Reinstalling QuickBooks for Mac using clean install.

I also suggest to getting some updates with the support team about the data you've submitted. They might have finished the assessment with your data file.

I'll be around if you have any questions with the process, Please let me know how everything goes in the comment. Take care always.

K

KJM17

Yes. Upgraded from QB Mac 2019 to Mac 2022 in April and has been a nightmare. Most issues affecting payments and merchant services. Have spent over 30 hours on the phone with Mac support and Mech Services while screen sharing, chats and still not resolved. Each department thinks it's the other departments issue. Getting to the point that nobody wants to take my calls anymore, lol. Data Services had my company file for 10 days and still have problems with "fixed" company file. I have the latest version of QB, all updates installed and my operating system is up to date. I'm a legacy QB and Merch Services user from 2010 and have several Intuit accounts for different products. I honestly think the problems I am having are related to having to log into an intuit account in 2022-my QB products are logged into differently than my Merch Services products. Getting ready to do an uninstall/reinstall. If that doesn't fix my issues I don't know what I will do next.

Fiat Lux - ASIA

Level 14

@KJM17 wrote:
If that doesn't fix my issues I don't know what I will do next.

@KJM17

You might consider asking a third-party service to review the file and fix it. You don't need to wait for days.

K

KJM17

The file has been fixed by Intuit Data Services-they say they had to rebuild an admin user account. The fixed file has new problems related to performing functions with Merchant Services. Every time I try to record merchant services deposits, QB shuts down and crash catcher appears. Crash catcher won't even create an email with the crash report to send to Intuit.

B

Brangwendance

This is worst experience I have ever had with any software ever. The program just doesn't work. It doesn't work. It crashes repeatedly every time I try to open my company file. I called your support and after more than an hour they were convinced it was the file that was corrupted so they fixed the file and I got a message that they could open it, but I can't. I have deleted and uninstalled the program. Quickbooks 2022 desktop for Mac. It crashes. Another hour an a half on the phone today and still it crashes.

I upgraded my operating system to Sonoma, the program crashes.

The sample file crashed!!!

THE PROGRAM DOESN'T WORK!!

You made a defective program because you just want people to pay a lot of money for subscriptions. This is totally and completely unethical behavior. Why would the program crash in a new mac with a current operating system...it doesn't work because your program is defective and you don't care!

We are a small nonprofit and we can't afford your expensive subscriptions. And because of that we have wasted hours trying to use a defective program. Seriously, where are your ethics? These are our books....we trusted your program for years and now you have left is in a position where we can't access our own records.

4

4Gal

Level 5

@Brangwendance

Install the trial version of QBD 2023 to isolate the problem. Have you experienced the same thing?

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