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Hburke
Level 2

Deleted accounts issue

I have an issue I hope you can help with. I have several old credit card accounts that we did JE's to bring to zero at year end and the cards were closed. So the accounts had zero balances and cards closed - perfect.

 

Two months later QBO made an automatic entry on these accounts giving them all small negative balances with an entry to the 3000 Equity account, with the memo being "Created by QB Online to adjust balance for deletion." The next year end we again zeroed out the balances and again several months later, QBO made an automatic entry to the 3000 account and gave all the old credit cards small negative balances. 

 

Can anyone tell me why this is happening and how I can close these accounts once and for all and not have QBO make these entries?

 

1 Comment 1
MaryLandT
Moderator

Deleted accounts issue

Let me help you remove the equity account created by QuickBooks Online, Hburke.

 

Opening Balance Equity is a special QuickBooks account in the equity section of the Balance Sheet. The most common reason for a balance in the Opening Balance Equity account is the result of a bank reconciliation that was not balanced to zero prior to completion.  

 

The process of entering the ending balance, marking the items that have cleared the bank, and reconciling the difference to zero is the correct procedure. 

 

Once the account is reconciled back to zero, it is recommended that the account be marked as inactive. You can read through this article to learn more about opening balance equity account: Understanding the Opening Balance Equity Account.

 

Going back, you can delete the negative balances to fix this: 

 

  1. Click the Gear Icon.
  2. Select Chart of Accounts.
  3. Choose the correct account, click View register
  4. On the filter icon, click the drop-down arrow and type in Opening balance
  5. Click Apply
  6. If it shows up, click it.
  7. Next, Click Edit
  8. On the deposit transaction screen, click More at the bottom and choose Delete.
  9. Click Yes.

I'm adding these articles in case you need encounter discrepancies on the reconciled account: Fix beginning balance issues during your first reconciliation in QuickBooks Online.

Please know that I'm just a post away if you have any other concerns about Opening Balance. Have a good one. 

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