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Level 1

Deposit Entered Twice on 2 different dates in the same month

I just discovered a deposit that was entered twice in error and also applied to the same customer account twice in error. The bank reconciliation has been done with one of the deposits clearing and the other remaining outstanding (disclaimer: I do not do the bank rec for our company :( ). My question is how do I removed this outstanding deposit from the check register and from the customer account without messing up the bank reconciliation? The duplicate deposits were made in April and we are now reconciled through June. 

 

Thank you

3 Comments 3
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Community Champion

Deposit Entered Twice on 2 different dates in the same month

If the accounts are properly reconciled then one of these deposits has not been marked as cleared. Open the deposit that is not cleared. Right click and select Delete Deposit.  Otherwise you cannot edit/delete the extra payment.

 

Now go to customer register and select the payment or sales receipt reflecting this. Delete this also. Refer to the customer Open Balance to ensure you are at correct balance and that there are no other lingering outliers.

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Moderator

Deposit Entered Twice on 2 different dates in the same month

Welcome to the Community, Txroofer.

 

I'm here to share some information regarding removing duplicate deposits in QuickBooks Desktop.

 

To remove the outstanding deposit in QuickBooks Desktop you'll need to undo the reconciliation from June to April and locate the duplicate deposit so you can delete it.

 

Or, you can process a mini reconciliation to correct the Beginning Balance in the Begin Reconciliation window.

 

Here's how:

 

  1. Click Banking at the top menu bar and choose Reconcile.
  2. Select the appropriate account from the Account drop-down.
  3. Enter the statement date and ending balance that match your Journal Entry.
  4. Select Continue.
  5. In the Deposits and Other Credits section, select the corresponding Journal Entry. Note: The amount shown for the Difference should now be zero.
  6. Select Reconcile Now.

To know more about the mini reconciliation process, check out this article: Fix beginning balance issues in QuickBooks Desktop.

 

I'm leaving you some recommended articles below. It contains information on what steps you need to take before reconciling your account in QuickBooks Desktop. Also, it provides more insights about the reconciliation process:

 

Reconcile an account in QuickBooks Desktop

Reconcile previously deleted and re-entered checking or credit card transactions

 

Feel free to get back to me if there's anything else I can help you with. I'll be around to keep helping. Have a good day!

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Community Champion

Deposit Entered Twice on 2 different dates in the same month

@RoseMarjorieA 

@Txroofer said "one of the deposits clearing and the other remaining outstanding"

 

Why in light of the description that one of the extra deposits was NOT reconciled would you suggest undoing a previous reconciliation? The extra is extra, and if left in place will show up on the reconciliation list forever until removed or voided.  

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